It is considered part of human comfort, like electricity, gas, heating. It serves daily needs.

There are delivery rules utilities, sanitary standards, where it is written what the standard for the temperature of hot water in the apartment should be. All of this is regulated by law. What should be the standard for the temperature of hot water in an apartment?

Basic norms

The standard for the temperature of hot water in the apartment is established by SanPiN. This indicator can be at the level of 60-75 degrees. There are also other rules:

• not less than 60 degrees - in open heat supply;
• not less than 50 - closed;
• no more than 75 - for both systems.

It is this standard for the temperature of hot water in the apartment that must be observed. This is necessary in order to completely eliminate harmful bacteria and viruses. But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used along with cold water.

The standard for the temperature of hot water in an apartment in winter does not differ from the established indicator. Residents should control this. If this does not correspond to the norms, then it is important to contact the competent authorities in a timely manner to resolve the issue.

And the temperature above 75 degrees leads to breakage of the plastic section of the water supply system, which is in many modern apartments Oh. Even a slight increase or decrease in indicators refers to a deviation. There must be a minimum, even if communications and heating equipment old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider.

Why is it important to observe the temperature regime?

Temperature control is important need... Failure to comply with the rules leads to the following consequences:

• reproduction of bacteria: with low temperatures, bacteria develop very quickly, which is harmful to humans;
• Burn: Extremely hot water will damage the skin, which is why it is important to comply with the standards.

It is for these reasons that there should be normal temperature hot water in the apartment. The standard allows ensuring the rights of citizens.

The reasons for the decrease in temperature

Although there is a standard for the temperature of hot water in an apartment, there are still reasons why a decrease in temperature is possible:

• emergency situations in the water supply system or communications;
• implementation of preventive maintenance and repair of network communications.

When performing such events, hot water is turned off, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:

• 8 hours a month;
• no more than 4 hours in a row;
• no more than 1 day in case of an accident.

If the terms have been extended, then a recalculation of payment for services is required. A reduction of 0.15% is required.

Checking the norm

Utilities must comply with the standard for the temperature of hot water in the apartment. General position of the document includes rules for checking compliance with the norms. Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:

• you need to open the tap, and let the water drain for about 2-3 minutes, during this time the cooled liquid will be eliminated;
• then you need to pour water into a special glass;
• a sensitive thermometer with a scale of 100 degrees must be immersed in the container;
• you should wait for the thermometer to warm up, after which the readings are recorded.

Although the temperature standard is in a wide range, there may be some deviations. During the day, the indicators differ by 3 degrees, and at night up to 5. For every 3 degrees, a tariff reduction of 0.1% is required.

Where do you need to contact?

If deviations from the norms were noticed, then an appeal to the housing and communal services is necessary. When the reason lies in an accident, the dispatcher will notify about the duration of the execution renovation works... If there are no reasons for lowering the temperature, then an application should be drawn up and submitted.

Consideration of complaints from the public is carried out quickly. To be sure that the application is considered, you need to write its number, as well as record the time of the call, the name of the person who accepted the complaint. With the perseverance of a person, measures are taken to restore the temperature of the water. If it is not more than 40 degrees, then the tariff should be the same as for cold water supply.

What if the water is of poor quality?

The temperature is set according to SanPiN. The document also indicates other norms that ensure a high-quality human life. The water should be clear, without taste and smell. There is a fee for the services, so if something does not fit the standards, you need to complain. Where do you need to contact if the water is of poor quality?

Consumers need to do the following:

• you should call in telling about the receipt of low-quality water, after which you need to ask the dispatcher for the registration number of the application;
• within a few days an inspector from the company or housing department must come, who draws up an act on the inadequacy of the water to the proper quality;
• if the engineer is absent, then you should call the employee of the house management company or neighbors, and draw up a document in which everyone signs.

The finished document has legal force, therefore, a statement is drawn up on its basis. The complaint should be written in almost the same way as for the temperature. It is necessary to write an application to the head of the housing inspection, indicating the regulatory legal acts and the time of consideration of the document. Only as a reason it is necessary to designate "poor quality water".

After that, a response should come from the inspector, and you can wait for a solution to the problem. A collective application significantly speeds up the review procedure, so the water quality will soon recover.

Drawing up a complaint

In case of violation of consumer rights, a claim is made. It is necessary to write it according to the generally accepted image, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the water supplier.

It is imperative to indicate all the facts: calls, requests to employees, visits to the management company. Written complaints are processed much faster, so the results from them will be visible soon. It is necessary to save the drawn up acts, documents. All of this will come in handy if there is inaction on the part of the service provider.

When is recalculation necessary?

The standard for the temperature of hot water in an apartment in the summer does not differ from generally accepted rules. Due to deviations, the cost must be changed for the period during which the consumer's rights were violated. There are principles of payment for utilities, which are enshrined in the Decree of the Government of the Russian Federation. There you can also find information about the provision of low-quality services, and the rules for their payment.

Hot water must be supplied without interruption, and with the proper temperature and quality. Recalculation is performed when the deviation from the norm is 3 degrees. And this applies to raising and lowering temperatures. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, then the service is paid as for cold water.

To reduce the cost for days or hours, if water was supplied, it is necessary in the following way:

• the number of days must be divided by the number of days in a month;
• the resulting amount should be multiplied by the tariff.

The answer will be the amount that is considered a discount for the supply of low-quality water. These simple tips will help you sort out all the questions. Such problems must be solved boldly, because personal money is paid for them. Consumer requests are usually satisfied and the provider improves the quality of the service.

As you know, apartments in multi-storey city buildings are most often supplied with hot water coming from central system water supply. This service is an integral part of ensuring the comfort of living in multi-apartment buildings. Perhaps many residents do not know, but the temperature supplied to end points water consumption is not a whim of boiler house workers or clerks of a heat supply organization, but a standardized value established by the relevant legislative acts.

However, unfortunately, the temperature of hot water does not always correspond to the established standards, which leads not only to serious inconveniences, but even sometimes creates certain risks to human health. Therefore, you should not treat such violations passively, as they can lead to negative consequences and the guilty in this case will not bear any responsibility.

So, this publication has the goal of providing information on what the standard for the temperature of hot water is set - what to do in case of non-compliance with the standards, and where to contact on this issue.

Hot water in a house or apartment has long been not considered a "luxury" - it is a necessary "attribute" of life modern man... However, it sometimes happens that the housing company, which has undertaken to monitor the hot water supply at home, does not always fulfill its duties in good faith (paid, by the way, by the tenants themselves). In this regard, the owners or tenants of apartments have a fair question about what is the reason for these violations of the established temperature standards.

All apartment owners in high-rise buildings are well aware that hot water is sold to consumers at a much higher price than cold water. If the hot water supply is maintained within the established SanPiN temperatures, then hot water is diluted with a large amount of cold water, resulting in the most acceptable for the human body, warm. That is, in this case, hot water is used much less, and you will not have to pay so much for it either. But when the water from the hot water supply pipes is initially warm, then there is no need to dilute it with cold water, and in this option the tenants pay for it as for a full-fledged hot one, respectively, and the amount in the payment will be much higher.

However, an unreasonably increased payment is not yet the biggest drawback of not heated to desired state water. There are also more serious risks that can negatively affect the health of people, especially those with weakened immune systems.

V Russian Federation, as in all civilized countries of the world, certain standards for the provision of public services have been developed, legally approved and applied in practice. This list includes, among other things, the quality of water supply, cold and hot.

In the Russian Federation, standardized standards for supplying hot water to residential buildings are spelled out:

- in the "Sanitary and Epidemiological Rules and Regulations" (SanPiN 4723-88 "Sanitary Rules for the Construction and Operation of Centralized Hot Water Supply Systems");

- in the "Rules for the provision of communal services to owners and users of residential premises in multi-apartment and residential buildings", Which are approved by the Decree of the Government of the Russian Federation No. 354 of 06.05.2011.

According to them:

• The norm of the indicator of the temperature of hot water at the outlet (on consumption devices) in apartments connected to the central water supply is in the range from 60 to 75 degrees.
• In addition, a small clarification exception has been made. So, for houses connected to closed system heat supply (with wiring from galvanized pipes and heated water in boilers), the water temperature must be at least 50 degrees, with an upper limit of 60 degrees. This is usually stipulated in the contracts for the provision of the corresponding services.

Here it is also necessary to clarify that the temperature of hot water should not depend on the season - it should always be within the specified standard range. The permissible deviations have been agreed, but even then they concern only the time of day. So, in daytime deviation from the specified range (up or down) within three degrees, at night (it is considered, by the way, from 0.00 to 5.00) - five degrees will not be considered a violation.

There are several other temporary exceptions stipulated by legislative documents, when the heating rate can be reduced, or the hot water supply can be suspended. Such situations include the following points:

• Carrying out preventive scheduled work, in which in various nodes of the communication network, problems that have arisen during the operation of the system are eliminated.
• The emergence of an emergency on one of the sections of the highway or equipment failure at pumping stations.

At the same time, such situations cannot last arbitrarily long - the rules also provide for temporary norms for interrupting the supply of hot water:

• No more than eight hours (in total) per month.
• No longer than four hours in a row.
• No longer than a day in the event of a serious accident.

In accordance with the above guidance documents, the organization responsible for the provision of utilities to consumers is obliged, on its own or with the involvement of other persons or companies, to provide Maintenance engineering systems inside the house, with the help of which the services established by the concluded contracts are provided. In addition, this organization must recalculate tariffs for poorly provided utilities or their provision with interruptions that exceed the permissible duration.

For example, if the accident was not eliminated within 24 hours, the tenants of the house (in the absence of meters) have the right to recalculate the payment for hot water for certain days of the given month.

What is the significance of the temperature norms for hot water supply?

Control over the temperature of hot water supply is important, as mentioned above, not only for economic reasons, but also from the standpoint of preserving the health of residents, which especially concerns children and people with disabilities or chronic diseases. Therefore, the water temperature indicators should not exceed the permissible threshold or be below the norm.

• The first thing to consider is that the temperature can often be not only low, but also exceed the established norms, and this creates a considerable risk of burns. To eliminate the likelihood of such damage, mixers are installed, with the help of which the desired water temperature is set. Each user should remember what temperatures and how they can affect the human skin:

- + 50 ° C - partial burns are possible with exposure duration of 90 seconds or more;

- + 55 ° C - the same situation, but a burn occurs in 15 seconds;

- + 60 ° C - probably thermal damage skin when exposed for 5 seconds;

- + 65 ° C - severe skin burn in 2 seconds;

- + 70 ° C - immediate severe and deep burns of the skin and adjacent tissues.

This information must be taken into account if the apartment has Small child- you should consider excluding the likelihood of his uncontrolled access to hot water taps.

• The lowered temperature of the incoming "hot" water is not only its excessive consumption and other household inconveniences, but also a prerequisite for the emergence of a whole series of unpleasant situations... In particular, in the closed space of pipes, when the temperature set by the standards is lowered, a favorable environment is created for the appearance and reproduction of various bacteria that can cause temporary intoxication in a person or even acute or chronic diseases.

A typical representative of such a pathogenic microflora is the legionella bacteria, whose favorable habitat, development and reproduction of which is precisely warm fresh water. This microorganism is a gram-negative bacillus, no more than 3 microns in size.

These microorganisms feel great in warm water, and also willingly settle in air conditioners and low-temperature heating systems. Legionella is capable of summoning various diseases, flesh to lung infections and pneumonia with associated complications. This bacterium can enter the human body while taking a bath, shower, washing or brushing teeth, as well as eating from dishes that were washed with insufficiently heated water.

If the water meets the standards, then it is heated up to more high temperatures, which minimizes the risk of contamination of consumers. So, heated to 80 ÷ 90 degrees in central water supply boilers, water practically goes through the process of complete thermal disinfection.

The effect of temperature on the pathogenic microorganism discussed above is approximately as follows:

- Water below + 20˚С: the bacterium is inactive - it does not multiply, but it does not die either.

- + 25 ÷ 45˚С: the most favorable temperature for the development and reproduction of Legionella.

- + 55˚С: if this temperature is continuously maintained, then these microorganisms die in 5 ÷ 6 hours.

- + 60˚С: the death of the entire colony of bacteria occurs within 30 ÷ 35 minutes.

- + 65˚C - Legionella dies within 2 minutes.

How to achieve quality hot water services?

Monitoring compliance with temperature standards for hot water

So, in order to be able to achieve the restoration of the quality of the provision of such utilities, so that there is an opportunity to save in payment by filing claims with the hot water supplier, it is necessary to periodically measure temperature. Moreover, this check should be done correctly, since a deviation from the established algorithm for its implementation will lead to a possible non-recognition of the result.

The measurement procedure consists of four stages and is carried out in the following order:

• The first step is to prepare a glass or other container and a thermometer for measuring the temperature of the water, which has a scale of up to 100 degrees. Attention - mercury thermometers for such measurements in residential premises are unacceptable.
• After that, the hot water tap opens completely.
• Further, it is required to wait 3 ÷ 4 minutes until the cooled stagnant liquid flows out of the pipeline (although, in theory, with a properly adjusted circulation of the central hot water supply, there should be practically no stagnant sections).
• After water with a uniform temperature comes out of the tap, it must be drawn into a glass, which is installed directly under the stream.
• Further, a thermometer is installed in a glass filled with hot water. When the indicators on it are fixed, that is, the column (arrow) stops rising, the value must be recorded.

Requirement to recalculate or change the tariffication of the service

If measurements regularly carried out throughout the day show that the temperature differs from the standard by more than 3 degrees, then the management company can be required to eliminate the violations, and if such elimination is not possible at the moment, then the hot water tariff (provision discounts on payment).

This rate reduction is 0.1% per hour for every three "missing" degrees. Well, if the temperature of the incoming so-called "hot" water is below +40 degrees, then payment for the service should be made in general at the rate of cold water supply.

However, such a reduction in payment is possible only if the temperature indicators were not only recorded by the consumer, but also documented. Unfortunately, employees of organizations responsible for hot water supply practically do not engage in constant monitoring of the temperature state of water, and even when contacting them with relevant claims, they are obviously reluctant to carry out such monitoring.

Therefore, before contacting the management company, very often tenants independently calculate the required discount. Similar calculations are performed after taking temperature readings for several days:

• For this, the number of days in which there was a decrease in the temperature of hot water is taken - this number must be divided by the number of days in a month.
• The resulting result is multiplied by the established tariff for hot water supply. This value will become the discount that will have to be deducted from the total monthly rate.

Thanks to independent calculations, it would seem that it is possible to control the recalculation that the management company will do. But in reality, everything turns out to be much more complicated. Therefore, in order to achieve a reduction in invoices for payment, after self-measuring the indicators, the following actions must be taken:

• The first step is to call the emergency service to inform the dispatcher that water is entering the house that has a temperature that does not meet the standards. The dispatcher who receives the appeal must register it under a certain number, which must be remembered, or better written down. In addition, it would be reasonable to record the name of the employee who accepted the application and the time of its submission.

It is possible that the responsible employee is already aware of the reasons that caused temporary deviations from the norms of hot water supply and can inform when everything will be restored. If not, then we seek the truth further.

• Upon the received appeal, within a few days, the management company must send an inspector or another of its representatives, who, having made sure of the accuracy of the information, draws up an act on the inadequate quality of water.
• In the event that the employees of the managing organization are "in no hurry" to visit the house to figure out the reasons, the act can be drawn up independently, inviting several neighbors, who must sign the document, thereby certifying the data received.

Such a document is recognized as legally significant, therefore, on its basis, it is quite possible to draw up an application addressed to the head of the State Housing Inspectorate or the utilities, indicating in it all the data received, as well as regulatory documents governing service standards and the time for consideration of the application.

In the application, you must also indicate the reason for the appeal - "poor quality water". On the document sent to the housing inspectorate, the inspector must receive a response on the acceptance of the application for work, after which it remains to wait for the solution of the problem that has arisen.

It should be noted that the best option will be the preparation of a collective application from the whole house or from most of its residents. This can speed up the procedure for resolving the complaint and restoring the hot water temperature standards.

Installation of modern devices for quantitative and qualitative metering of water consumption

V recent times more and more often apartment tenants, when faced with similar problems and desperate in the fight against housing bureaucrats, they are trying to install individual metering devices for water consumption, both cold and hot. And if there is a financial opportunity, then the best choice will be the installation of a "smart meter" - it will justify itself pretty quickly.

A temperature sensor is installed in front of the entrance to the water meter. As a result, such a device records water consumption in real time, taking into account both volume and temperature. If the value of the hot water temperature does not correspond to the standard, then the tariffication is automatically carried out at a reduced tariff, or even in general - as for the consumption of cold water.

By the way, there are cases when employees of management companies flatly refuse to register such multi-tariff meters for water consumption and accept payment according to their indications (despite the existing certificates of conformity of water meters), motivating this with a bunch of all sorts of obscure excuses. It is understandable - often such a technique becomes a "bone in the throat" for them, since there is no escape from the impassively recorded timing of violations.

If you are faced with such opposition, you should seek recognition of your innocence, referring to the already mentioned Decree of the Government of the Russian Federation No. 354 of 05/06/2011.

Below is a quote from Article 31 of this Resolution (an extract of two points, "t" and "y"), which, after careful reading, should, in theory, remove all questions on this issue:

Performer (i.e. entity regardless of the organizational and legal form or individual entrepreneur providing utilities to the consumer) is obliged: ...

T) not create obstacles for the consumer in the exercise of his right to install an individual, general (apartment) or room metering device that meets the requirements of the legislation of the Russian Federation on ensuring the uniformity of measurements, including a metering device, the functionality of which makes it possible to determine the volumes (amount) of consumed communal resources differentiated by time of day (established periods of time) or by other criteria reflecting the degree of utilization of communal resources, even if such an individual or common (apartment) metering device is functional capabilities differs from the collective (common house) metering device, which is equipped with an apartment building;

at ) to carry out, at the request of the consumer, the commissioning of an installed individual, general (apartment) or room metering device, complying with the legislation of the Russian Federation on ensuring the uniformity of measurements, even if such an individual or common (apartment) metering device in terms of functionality differs from the collective (common house) metering device with which an apartment building is equipped, no later than the month following the date of its installation, and also proceed to carry out calculations of the amount of payment for utilities based on the readings of the meter put into operation, starting from the 1st day of the month following the month when the meter was put into operation; ...

Water meters - how to choose and install yourself?

The installation of water meters often solves many problems at once regarding the quantity and quality of utilities consumed. Read more about it in a special publication of our portal.

How to draw up an application for elimination of violations correctly?

If the desire to restore the normal temperature regime in the hot water supply system has not passed, then it is necessary, after fixing the violations, to proceed to the "documentary part" of the process. So, the consumer (or a group of consumers) expresses his claims by filing an application.

The application is drawn up according to the established model, in legible and accurate handwriting.

• In the right corner of the document being drawn up, you should indicate the official and the organization to which the application is sent, as well as the surname, name and patronymic of the person from whom it was written, and his contact information - residence address and phone numbers. If a collective complaint is made, this fact should be clarified.
• Further, stepping back 50 ÷ 60 mm down, the word "Application" is written and it is indicated for what reason it was drawn up. V in this case it is best to indicate article 7.22 of the Code of Administrative Offenses, which provides for liability for violation of the rules for the maintenance and repair of residential buildings.

• Further, the text of the complaint itself is written, which is also drawn up in a certain form. First, the address of the house is indicated, where the standards for hot water supply established by SanPiN are not met, and then the essence of the problem is described.
• At the end of the text drawn up, there is an appeal to the manager of the Housing Inspectorate with the requirement to conduct an inspection on the fact of the violation, and issue an order to eliminate the problem, as well as recalculate the tariffs for hot water for a certain period. In addition, you can safely demand, in accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation, to apply administrative penalties against employees guilty of regular violations of hot water supply standards.
• At the bottom of the document is the date of the application and the signature of the applicant or applicants when filing a collective complaint.

Filing an application can be called the first part of the justice process. Further, after filing a complaint, you should wait for a response from the officials, who are required to respond within (maximum) 30 working days from the date of receipt. This should be followed by the elimination of the problem. If this did not happen, and normal temperature regime water was not restored, and the recalculation was not made within a month and a half, then the residents of the house have the right to go to court. In the same way, a complaint is filed if the water has bad smell, taste, dirty or cloudy appearance.

In order for the consumer to have a chance to defend their rights in case of violation of water quality standards, it must be remembered that when drawing up an agreement between him and the supplier, all the norms of the provided utilities, which are determined by law, must be spelled out. Therefore, before you put your signature on the contract, it should be carefully studied, including all footnotes, including those "written in small print."

Proposed changes to the regulations for the provision of DHW services

Recently, Rospotrebnadzor has been actively discussing the issue of reducing the temperature standard for hot water supply from 60 to 50 degrees.

At the same time, two options for solving the problem are proposed in order to save energy:

• The first option is to use special disinfectants for high-quality water purification, instead of heating. At the same time, experts assure that there will be no contamination of consumers, since this is a more effective way to improve the quality of water supplied to apartments.
• The second option under consideration is to reduce the water temperature to 50 degrees constantly and heat it up to +70 degrees only once a day. According to experts, proposing such a measure of thermal disinfection, it is more effective, and this is proved by world experience, since in many countries of the world it is precisely this type of water purification from bacteria living in it that is used. To avoid accidental thermal injuries among consumers, it is suggested to heat up to high temperatures at night.

There are, of course, ardent opponents of such changes, who operate on the following quite fair considerations:

• Firstly, they believe, it is still necessary to take into account the opinion of the consumers themselves on this issue, since the changes will primarily affect their comfort and the amount of payment for the services provided (it seems that although the lower heating limit will be omitted, the service will not become cheaper. will follow).
• Secondly, given, alas, the existing approach to various changes in the Russian utilities sector, it is necessary to be ready to receive output parameters that will be lower than the established standards, since even today they are far from always being met. For example, if we are talking about reducing the heating level of hot water to 50 degrees, then in practice it is quite realistic to get no more than 40 ÷ 45 degrees at the outlet, which "does not fit into any gate." And discounts for such temperatures, taking into account the permissible deviation of 3 degrees, will turn out to be generally ridiculous. In short, the consumer is again the loser.
• Thirdly, the practice of the functioning of the Russian housing and communal services in no way allows us to be sure that in all municipalities, without exception, high-quality cleaning cold water before heating it. Well, this may well lead to an increase in the likelihood of the appearance of various infectious diseases. Therefore, opponents of the discussed initiatives believe that in the conditions of the Russian communal system only heat treatment water supplied to apartments is, in modern realities, really effective way disinfection.

To date, the previously developed standards are still in force, the new ones were planned to be introduced from March 2017, but so far there are no official confirmations or refutations in this matter. It is known, however, that such an idea has not yet received approval from the Government of the Russian Federation. But who knows, maybe this will happen someday if alternative proposals, which have long been adapted in our utilities, are not heard.

Video: Insufficient hot water temperature is a problem in most regions of Russia

The 2019 standards that determine the temperature of hot water supplied to the room are established by a special document - the SanPin order. Just like last year, this indicator has remained unchanged, which means that all Russians living in multi-storey buildings have the right to demand full support from the service organization. comfortable stay in apartments, including hot water supply.

It should be noted that the problem is not even that the water has a temperature regime that is not quite suitable for use. The problem stems from the danger posed by water supplies undergoing treatment contrary to accepted technology. Today we will tell you about what rules are in force in Russia and what rights residents of an apartment building are endowed with.

Not every owner knows that the water temperature is determined by the water supply system. For each type of water supply device, the indicator is set its own, such as:

• for an open system - from 60 degrees Celsius;
• in a closed system - from 50 degrees Celsius.

According to the 2019 standards, the DHW temperature should not be higher than 75 degrees. The top level is no longer dependent on the type and configuration of the system.

This standard must be observed very strictly, and there are several well-founded reasons for this. In particular, we are talking about such important points:

• too low a temperature indicator can lead to the fact that the liquid in the pipes becomes viscous, and infectious agents begin to appear in it. When the temperature threshold is met, harmful bacteria die and do not reach the human body;
• Excessively hot water can cause severe burns to the user. Even at a temperature of 55 degrees, the risk of getting a burn is very high, therefore, to exclude such a situation in open system water supply is usually "mixed" with cold water;
• excessive increase in the temperature of the hot water supply can lead to deformation of parts plumbing system made of plastic. This kind of danger began to rise, especially in last years, when people more and more often install plastic pipes in the apartment.

It will be very difficult to find the culprit here, since the hot water temperature was not initially measured. This means that compensation will not work either.

What deviations from the norms are allowed?

Sharp drop and rise DHW temperature can lead to serious disruptions and failures in the water supply system and even possible injury to citizens. At the same time, there are a number of permitted deviations from the established standards. These are the following points:

• in the daytime (from 5 am to midnight), the water temperature can be lowered by no more than 3 degrees, that is, up to 57 degrees Celsius;
• at night (from midnight to 5 a.m.) the maximum possible reduction threshold is 5 degrees, that is, up to 55 degrees Celsius.

Suspension of DHW can occur in two situations. In the first case, we are talking about an accident. The second option is to carry out planned preventive measures. In any case, residents should not suffer and the maximum allowable hot water cut-off period is 4 hours.

Ways to find out the temperature regime of water

To defend your point of view and receive compensation for violation of rights, it is not enough to go or write to the Criminal Code. It is necessary to present them with irrefutable circumstances that from the tap does not flow too much warm water, preferably obtained empirically and not subject to doubt.

When an injured tenant wants to restore justice and receive compensation, you first need to find out what are the indicators in the dwelling at the moment. The procedure is quite simple and short-lived. Moreover, no complicated and obscure devices are required for this.

To get the information you need, you need to arm yourself with a simple thermometer with a scale of 100 degrees. It is this device that is suitable for measuring the desired indicator. When using the device, you will need to strictly follow the given algorithm. This will provide the most accurate results possible. The procedure should be as follows:

1. Open a hot water tap and wait at least 3 minutes. This makes it possible to remove the accumulated liquid, the indicators of which are slightly lower.
2. Place a glass under the stream and hold it in such a way that the water overflows it. You can't just put water in a glass and take it to the table, because during this time it can cool down by a couple of degrees.
3. It is important to lower the thermometer carefully into the glass closer to the center.
4. After the readings stop increasing, you can write data.

If the temperature obtained is below the permitted one, then it will be necessary to file a complaint with the Criminal Code or the housing and communal services department. If there is no reaction, then the next instance for the complaint is the prosecutor's office and the court.

Conclusion

In conclusion, it is worth noting that if the temperature of hot water dropped below 40 degrees Celsius, the tenant will pay for it as for cold water supply. During the violation of the current standards, the citizen also has the right to demand the implementation of the recalculation.

Often they provide poor quality utilities and are reluctant to eliminate various breakdowns in home communications. But this is their direct responsibility, spelled out in the rules approved by the government.

And if you are faced with violations of the norms and rules of service on the part of "public utilities" - you need to fight this. And we will show you how. In this article, we will consider how to achieve the supply of high-quality and well-heated hot water to an apartment. After all, she has long been included in the list of amenities necessary for living.

The norm of the temperature of hot water in the apartment

Hot water is one of the most expensive items in the receipt of payment for utility bills.

• Its cost is formed from the price per unit volume of consumed water multiplied by the number of cubes spent. But this is the case when a hot water meter is installed in the dwelling.
• And when it is not there, then the fee is calculated taking into account the consumption standard, the number of registered residents and the established tariff.

According to the norms enshrined in SanPin, the temperature of hot water supplied from the tap in residential buildings at the receiving point should be kept in the range from 60 degrees Celsius to 75. Utilities do not have the right to exceed or lower this threshold. After all, we pay monthly for the provision of this service.

There are fixed norms of permissible deviations from the set values. At night, which lasts from 00 to 05 hours, should not exceed five degrees. In the daytime - no more than three degrees up or down.

The State Housing Inspectorate and similar state organizations... They are obliged to respond to citizens' appeals and send inspection inspectors to the "utilities" against whom the complaint was filed.

The following video will tell you in more detail about the temperature norms of hot water in the apartment and what to do if it does not correspond to such a norm:

Now is the time to find out what to do if the hot water temperature is below normal.

What if they are not respected?

So, what do you do if the hot water is low temperature?

Well, firstly, you need to use your right, prescribed in the Constitution of the Russian Federation, to apply to government agencies. We are writing a statement about the commission of an administrative offense to the State Housing Inspectorate.

How to make a complaint

Let us analyze how to correctly draw up a complaint statement:

• in the upper right corner, write where and from whom, indicating the registration address and contact information;
• in the cap we write the word “application”, and then here is the following text “on the commission of an administrative offense under article 7.22 of the Administrative Code“ Violation of the rules for the maintenance and repair of residential buildings ”;
• then we turn to the text of the complaint itself in the form that at the address of such and such a housing department, such and such does not comply with the norms of the Housing Code of the Russian Federation, indicating the main essence of the problem;
• at the end, we write an appeal to the GZI official with a request to organize a verification of this fact, issue an order to eliminate and punish the perpetrators;
• we put our signature and date.

A good sample application indicating all legal norms and acts, as well as its electronic submission form, can be found on the RosZhKH website. In addition, you can download such a statement.

Sample complaint for low temperature hot water in the apartment

Sample complaint about the low temperature of hot water in the apartment - 1

Sample complaint about the low temperature of hot water in the apartment - 2

Sample complaint about the low temperature of hot water in the apartment - 3

Procedure

Now we will describe step by step how to act in the event of a decrease in the temperature of hot water in your home:

1. we write an application to the State Housing Inspectorate (if the application is not only from you, but also from the neighbors, then the utilities will start working much faster);
2. we send it there, either in person or by registered mail;
3. waiting for a response from the official. By law, he must give it no later than thirty days from the date of receipt, plus the time for shipment;
4. usually the time allotted for elimination is different, but on average it is one and a half months;
5. if the problem is not resolved within the stipulated time, feel free to sue.

Poor quality water: what to do?

Also, as in the case of the temperature of the hot water supplied to your house, the question of its quality is spelled out in the SanPiN. It clearly states that hot water must be clean, without excess taste and unpleasant odor. For this service, our "hard-earned" money is also withheld monthly. And, if the water still does not have the characteristics established by sanitary doctors, you need to complain.

So, what to do and where to go if poor-quality water comes from the tap?

1. You can record the fact of supplying such a liquid to your home by calling the emergency service. The dispatcher without fail records your complaint in the call log, indicating the time, address and reason for the appeal. Then ask him to tell you the registration number. If the specialist knows the reasons for the deterioration of the water quality in your home, he must inform you about them.
2. Within a couple of working days, an inspector from a resource-saving company and a representative of the housing department must come to you. They draw up a low-quality water act according to the standard model.
3. If the engineer does not arrive on time, call the employee of the house management company and any two neighbors, draw up this document in their presence, after which all those present sign it with their signatures with a note about the absence of the inspector. Such paper is considered valid. On the basis of the act, a statement is written.

The scheme of the complaint is identical to the one discussed above about the complaint about the inadequate temperature of the hot water. You also draw up a statement to officials from the State Housing Inspectorate, guided by the same regulations and processing times. The only difference in your complaint is the reason for the appeal. You indicate it as "poor quality water" or "water of inadequate quality."

After following the entire procedure, we receive a response from the inspector and wait for the problem to be resolved. Remember, a collective complaint or accelerates the resolution of the resulting decline in water quality in a positive direction.

Look for a competently and correctly written application in electronic form for the same email address, at RosZhKH. Or you can watch and download it directly.

Sample application for low-quality water

Sample application for low-quality water - 1

Sample application for low-quality water - 2

How residents made a complaint about non-compliance with hot water quality standards apartment building, see the following video:

We require recalculation

There are rules for the payment and provision of utilities, which are regulated by the Decree of the Government of the Russian Federation. All recalculations for utilities rendered poorly are covered in them very competently and in detail.

So oh hot water it says that it must be delivered smoothly and of proper temperature and quality. in case of shortage or excess (which happens much less often), the temperature is: a decrease by 0.1 percent from the base rate per unit of volume for every 3 degrees. In the case when the heating of hot water is less than 40 degrees, it is paid according to the cold tariff.

You can reduce the amount of payment for the number of days or hours when poor-quality hot water was supplied as follows:

• we divide the number of days in which hot water was poured in inadequate quality by the number of days in a month;
• the resulting amount is multiplied by the tariff rate.

The number that turned out and will be a discount for poor quality utilities.

We hope that our advice will help you protect your rights in front of the "lawlessness of public utilities". Never be afraid to do this - and you will always have all the necessary benefits of civilization in your house! Indeed, as the court practice shows regarding consumer claims for poor quality drinking water, make it all really possible!

Hot water temperature depends both on the type of water supply systems and on the time of day. At night, a temperature drop of 2 degrees lower than during the day is permissible.

Temperature standards

The standards for all indicators in the apartment must comply with SanPiN (sanitary rules and norms) and GOSTs. SanPiN prescriptions for hot water in 2017 have not changed. These norms were adopted for reasons of expediency, since too cold or hot water can harm human health. Citizens pay not only for the delivery of water, but also for the conveniences associated with a certain temperature.

The water temperature directly depends on the type of water supply. Simply - cold and hot water should be of their own, a certain temperature. The hot water temperature should be 60-75 degrees (not higher than 60 ° C and not lower than 75 degrees). This temperature is required for all draw-off points.

In a closed system, the water temperature should be 50 degrees (this is the minimum), in an open system - 60 o C.

The following deviations are allowed by the rules for the provision of utilities:

• a decrease of 5 degrees at night (from 0 to 5.00 in the morning);
• lowering the temperature during the day by 3 о С (from 5.00 to 0.00).

Such rules are established for the sake of human safety. With hotter water than the standard, you can burn yourself with varying degrees of severity. Elevated temperatures are especially dangerous for young children, who can turn on the tap, but do not immediately figure out how to dodge or block the flow of water.

But this is not the only reason why the temperature of hot water should not exceed 75 degrees. The fact is that the water supply system in the vast majority of modern apartments is made of plastic. And, of course, the increased temperature negatively affects all plastic parts.

A temperature rise of up to 76% is considered a violation. Just as it goes down to 56 degrees during the day or up to 54% at night.

How to measure the temperature yourself

If it seemed to a citizen that the temperature of the hot water in the tap is much hotter than usual, then it should be measured according to all the rules. It is possible to present the requirements of the service organization only when measuring according to all the rules with a minimum permissible error. The thermometer must be in good working order and contain a 100 degree scale.

The algorithm of actions should be as follows:

1. Open the hot water tap, while the cold water must be closed. The water should be drained within 3 minutes. Stagnant water is usually slightly lower, so it should drain.
2. Place a container under the stream of water, preferably with a volume of at least a liter.
3. Without moving the container, take a measurement directly under the stream of water. It is desirable that the sensing element is located in the center of the water tank. In order for the experiment to be clean, you do not need to rearrange the container, let the water overflow.
4. When the numbers on the thermometer are fixed, remember the result.

If the temperature does not correspond to SanPiN, then you need to complain to the housing and communal services. It is best to first call the control room to find out what caused the promotion. It may not be necessary to write a statement, since the temperature change can be explained by preventive maintenance or repairs on the highway. In this case, the dispatcher must inform at what time the temperature is normalized.

If there is no good reason, then you should write a statement asking you to fix the problem. The application must be written in 2 copies, on one of which ask the secretary to put a mark. The second copy of the application is a guarantee that the secretary will refer your complaint for consideration.

In the video about checking the temperature of hot water

In the event of a routine inspection, the water supply can be suspended for no more than 4 hours. It is during this time that the temperature of the water in the tap may change. After a while, she will recover.