Problems with managing organizations in our country are permanent. We pay money for the maintenance and repair of housing, organizations constantly say that there is not enough money, but repairs are not being carried out. Or they are carried out, but partially. Often there are situations when tenants have to look for information on how to write an application for the renovation of an entrance. We will tell you how to correctly fill out a complaint, where and how to file it, and what to do in case of refusal. We inform you what management companies should actually do, and what requirements are unlawful to them.

What are we complaining about?

Every tenant apartment building receives a payment from the management company once a month. It has a column - maintenance and repair of housing. What exactly do we pay for?

First, you need to understand that the main document by which lawyers can track the relationship between the owners of apartments in the house and the management organization is the contract for the management of the house. It is concluded with each of the tenants. It must also contain the requirements, which, in turn, must be fulfilled by representatives of the managing organization. Often, such an agreement is not concluded.

No problem. In any case, the responsibilities of the Criminal Code are spelled out in Government Decree No. 290. Primary requirements:

The Criminal Code must maintain the load-bearing structures of an apartment building in proper condition.	Problems with the foundation and walls, stairs and beams can be a reason to write an application for the repair of the entrance to the management company. Yes - because stairs are both an integral part of the house and are part of the common property located at the entrance.
Housing office or any other management company must contain engineering and technical systems in apartment building	Heating problems, hot water, electricity, gas supply - whatever the managers of the managing organizations say, they still have to maintain this property just at the expense of the money from the tenants' payments
Other housing maintenance	For the most part, lawyers help to draw up an application from tenants for the repair of an entrance, guided by this particular category of mandatory services from the management organization. This includes cleaning the entrance, keeping it in order. Plus - content adjoining territory and land plot apartment building.

Maintenance

Routine repairs of entrances to apartment buildings, in accordance with Resolution No. 290, includes:

• Maintenance of walls and ceilings in a standard condition - painting, whitewashing
• The railing in the entrance should be kept in the same way.
• Window frames, doors and elevator must also be in good condition, including painted
• Glazing of windows, plus work to eliminate cracks and gaps between walls and frames
• Maintenance and replacement of doors between the entrance and the street

This is a routine repair that must be carried out without being prompted by the tenants. There are also repairs at the request of residents in various critical and controversial situations. Consider this below.

Premises

Often tenants ask questions about the premises in the entrances, which, as it were, relate to the common property of the house and to apartments. It:

• Tamburochki in houses with "Czech" and "gostinka" layouts
• Small rooms on the first floor in "Khrushchev" and "Brezhnev"
• Attic spaces in modern-style houses
• Technical floors in nine-storey buildings built in 1980-2000.

You need to understand that everything that does not apply to the area of ​​the apartment, respectively, is common property. Therefore, you can safely argue your claims by the Decree of the Government of the Russian Federation, if the management company begins to invent excuses for its inaction. And yes, including you can write a statement to the Criminal Code for redecorating entrance - it will also be illegal to refuse such requirements. Therefore, we feel free to write a statement, for example, for redecorating an entrance, and indicate necessary premises... A sample can be studied on our website below.

Everything that is not included in the area of ​​the apartment is common property.

Entrance canopy

A common stumbling block is the visor over the exit from the entrance. Representatives of the Criminal Code sometimes say that they will not support him, since this is property outside the home. In fact, in this situation, they are wrong:

• They are obliged to repair the entrance visor as well as the entrance itself and any other property in an apartment building.
• The collapsed visor in the entrance threatens the health of the residents of the house and their guests, therefore it is the direct responsibility of the management company to keep it in order.

But - if the visor is not included in the general plan of the house, but is installed illegally, then the application for the repair of the visor above the entrance may not be satisfied for completely legal reasons. Therefore, be careful in your requirements.

Broken windows

It is often asked whether it is correct to write an application for the current repair of entrances if the windows are broken in them. On the one hand, representatives of the management organization can declare that this is not the general maintenance of the house, since the windows are broken, and not worn out for natural reasons. On the other hand, these are not tenants' problems. Why?

• The management organization must keep the entrances in order, and the windows are included in the list of non-bearing structures in an apartment building.
• It is the management company that should contact the police on the fact of broken windows due to hooliganism of a known or unknown person.
• And the management company must recover from the guilty the cost of replacing windows in a civil order.

To put it simply, even if the bully who broke the windows is known, the Criminal Code first repairs the windows, and only then deals with these hooligans. Residents should not worry about the problems of the Criminal Code when fulfilling the mandatory requirements for the maintenance of the property of an apartment building.

Procedure

There are two ways to influence the governing organization, which representatives of the Criminal Code prefer to keep silent about.

• Meeting of owners of residential premises of apartment buildings and a decision to carry out any types of repairs
• Application for the repair of the entrance from the owner of the residential premises to the address of the management organization

Housing laws provide for priority control of the house by the tenants themselves. Representatives of management organizations often talk about this. But the current repair of housing - glazing of windows, repairs in the premises of the entrance, the visor - all this should be kept in a standard condition and without the intervention of the meeting of residents. That is why any home owner can write an application for the repair of the entrance to the management organization. It will be even more correct.

Complaint to the Criminal Code

By default, it is wrong to assume that the management company will not repair the staircase and in every possible way avoid fulfilling its responsibilities for maintaining the house. But legally, it will be correct to write not just a statement, but a complaint statement, with which you can then immediately go to the inspection authorities.

Collect evidence before filing a complaint. For example, photographs of a shattered visor or broken glass.

How to write

It is quite simple to write an application for the repair of an entrance in an apartment building. In fact, it is prepared in free form. But it will be true to comply with the norms of civil law.

• We are preparing a statement on a regular A4 sheet.
• First, we draw up the header - we write where exactly the application is. For example: "To the management company Zhilservice, the address is city such and such, street such and such, house such and such." The name of the management company can be found on the payment card that comes to you every month for paying housing
• The word "Statement" and get to the point. “I, full name, the owner of apartment No. N in the house at the address (indicate the address), I ask you to fulfill the obligations imposed by the Housing Code of the Russian Federation and the Decree of the Government of the Russian Federation No. 290 and to fulfill the obligations to maintain the property of the apartment building. In particular…". And then we describe the essence of the claims.
• You need to be specific, but without emotion, describe the problems that require corrections. There is no need to write that it is cold in the entrance, because the windows are broken. It is necessary: ​​"I demand to carry out glazing at the entrance number 1 of the house number, as this requirement is specified in the decree number 290". There are no emotions, there are no reasons or consequences - you simply demand from the Criminal Code to do their job.
• Add proof of your words to the statement - photographs of what needs repair
• Put the date, enter your details - full name and address, contact phone number. Please sign.

A sample application for the repair of an entrance can be studied on our website ().

Representatives of the managing organization must respond to your application within a month. There are two ways to transfer paper:

• Make two copies of the application to the Criminal Code for the repair of the entrance and take it to the office of the managing organization. The secretary must put a stamp with the date that the application has been accepted for consideration. If you are refused, do not waste your nerves and go to option number 2
• Just send to the address of the managing organization, which you can find out from the monthly payment receipt by mail. Submit by registered mail with a valuable inventory - so you can then prove that there was definitely a complaint.

That's the whole algorithm of actions. Let's recap:

• Collecting evidence
• We are studying a sample application in the uk for the repair of an entrance
• We transfer to the UK
• We are waiting for 30 days and the results of the repair.

If nothing happens, it's time to start influencing the managing organization with regulatory authorities.

Complaints

Despite the obvious defiant behavior of the governing bodies, in the main there is nothing behind them other than an outright bluff. The legislator has greatly simplified the life of homeowners in apartment buildings due to the ability to apply to three supervisory agencies at once.

Rospotrebnadzor

The Rospotrebnadzor administration does not actually accept an application for the repair of the entrance, other organizations are engaged in control over these actions. But you can file a complaint with the managing organization if one or more of the situations described below occurs:

• The management organization received applications from the tenants of the building for the repair of the entrance, and the director states that the repair has already been carried out, but at the same time refuses to provide accounting and economic documentation. The bottom line is that the director of the management company can say that there is no money for repairs. But he is obliged to confirm these actions with documents. If this does not happen, feel free to contact Rospotrebnadzor
• If the director of the Criminal Code does not want to provide information about the work within the framework of Resolution No. 290. This is important - the head of the managing organization says that the work has been completed, so you can write an application for repairing the entrance only at next year... But it does not provide confirmation. So, we are going to Rospotrebnadzor.

If you do not know where the nearest territorial office of the Rospotrebnadzor administration is located, then you can clarify the address itself and contact information on a special page of the agency's portal.

You just need to take your copy of the application for the renovation of the entrance with the stamped date and go to their appointment. Most likely, you will have to write a separate complaint - it's not too difficult. Check out the example on our website ().

Lawyer of the collegium of legal protection. He specializes in administrative and civil cases, compensation for damage by insurance companies, consumer protection, as well as cases related to the illegal demolition of shells and garages.

Often, the collapsed entrances of our high-rise buildings resemble stills from movies about the apocalypse. Shabby walls, shattered glass and floor tiles do not add to the aesthetics of stairwells and elevator halls. It is very unpleasant to go to your home in such an environment.

Complaint about the lack of repair in the entrance

Complaint about the lack of repair in the entrance - 1

Complaint about the lack of repair in the entrance - 2

Complaint about the lack of repair at the entrance - 3

Complaint about the lack of repair at the entrance - 4

The following video will help everyone whose entrance is in need of major repairs, and utilities are in no hurry to help with this:

Broken windows

Often in our entrances, regardless of the season, the wind blows, wet from rain or snow. Broken windows in stairwells is one of the troubles that housing department employees do not seek to quickly eliminate.

Now is the time to find out who should change the windows in the porches.

Who should change the windows in the stairwells

Meanwhile, the house management company is obliged to glaze the broken window for one day in winter and three days in the warm season. This is spelled out in Appendix No. 2 of the Rules and Regulations technical exploitation housing stock.

Therefore, all the excuses and unsubscriptions of the housing office employees have no background whatsoever. Demand to replace the glass with a whole, without any hesitation. Again, this is the direct responsibility of the management company.

How to file a complaint

Contact the Housing Inspection. This is the first thing you should remember when the “utilities” refuse to provide quality services. This service was created to control the negligent actions of housing and communal services employees.

Let's describe in detail the order of actions upon detection broken window at the entrance:

• contacting your management company;
• in case of refusal - appeal to the State Housing Inspectorate;
• drafting a complaint;
• filing an application by sending it by registered mail with notification or handing it personally to an employee;
• wait thirty days before the decision is made (this period is established by law);
• after the decision on elimination is made, the "utilities" will have forty-five days to eliminate the malfunction.

Of course, because of such a trifle as broken glass, it is unlikely that you will have to initiate a complaint procedure with the housing inspection and the housing department employees will glaze the window. But you still have efficient method for the fight.

You can download the application for the replacement of windows in the entrance.

Application for the replacement of windows in the entrance

Application for the replacement of windows in the entrance - 1

Application for the replacement of windows in the entrance - 2

Application for the replacement of windows in the entrance - 3

And what about the tenants who have not been renovating the staircase (steps) in the entrance for a long time, as well as the broken floor tiles have not changed? We will talk about this below.

The video below tells about how the Criminal Code should work in relation to the replacement of windows in the entrances:

Beaten tiles in the entrances

Let's talk about another aspect of unfinished repairs in the entrance - broken flooring... This issue is especially relevant in the context of non-working lighting. V in this case It is very easy to get injured by tripping over the collapsed floor covering.

And the first thing we will tell you about is whether the housing office should lay tiles in the entrance.

Should the ZhEK lay her down

We will immediately answer - it should, based on the already mentioned Rules and norms of the technical operation of the housing stock. Any damage to the floors should be repaired by the housing department immediately.

Once again, we will make a reservation - you have already paid for all the services for repairing the entrance. Therefore, no additional Money you do not need to. Moreover, it is necessary to demand satisfactory work of the housing office, because we pay money for their services every month.

How to get a repair

The method is still the same, contact the Housing Inspectorate with a complaint. You can also write a complaint to Rospotrebnadzor - this is an organization that monitors the quality of the provision of services to the population.

A statement-claim about tiles at the entrance to the Criminal Code or similar organizations is written in free form, (for example, in the style: "we ask you to replace the floor tiles in the entrance"). But you can also apply the template that we described above. We have also considered the procedure for filing. The actions of residents in any appeal to the supervisory authorities are similar. The only thing we want to warn you about is that do not forget about the number of requests. The more people living in the house to file a complaint, the faster the "communal services" will be obliged to eliminate the malfunction.

Complaint about broken tiles in the entrance

Complaint about broken tiles in the entrance - 1

Repair in the entrances is not at all a whim of the tenants, but the normal maintenance of the housing stock in an appropriate form. But not all residents and employees of management companies comply with this rule.

Someone is looking for an opportunity to save money and carry out repairs in the entrances as rarely as possible, someone is pursuing the goal of putting something in their pockets.

By general rules, which are contained in the Gosstroy, modernization at the entrances of apartment buildings should be carried out at least once every three to five years... This is also evidenced by the decree of the State Committee for Construction and Residential Complex of September 27, 2003 under the number.

Intermediate work is also needed to eliminate problems in the entrances. The modernization of the entrance is not an ordinary cosmetic repair of the walls, it is a whole complex of work carried out, which must be carried out regardless of the state of these premises. Not every citizen knows what type of modernization complex is the restoration of the state of the entrance. And, by the way, it is necessary to know this information.

Important! Current repairs of entrances are carried out much more often than major repairs, which means that there is a difference when your entrance will be put in order - in three years or in 10 years.

But more about that, in more detail in the following paragraphs.

What is considered a repair

Current

Repair of an entrance - current repair, if it means work on an apartment building, with aim of maintaining it appearance in proper condition, restoration of its resources and replacement of the main structural elements... The current repair of an entrance in an apartment building is designed to maintain the operational performance of the house, as well as carry out restoration work.

If you look at the list of works on this type of repair, you can find a mention of the state of entrances in apartment buildings.

As a rule, when calculating the estimate for the implementation of work, employees of management organizations undertake the obligation to perform the following types of work:

1. Replacement of entrance doors, their painting, replacement of locks and distribution of new codes - keys to residents.
2. Glazing of windows, washing of windows, cleaning of frames, if necessary, replacing them.
3. Carrying out work on filling up cracks, warming entrances, patching holes.
4. Carrying out work on painting the railings, replacing them if necessary, increasing their strength.
5. Painting of existing panels in the entrance.
6. Painting and whitewashing of walls, ceilings. Leveling and washing the walls if necessary.
7. Painting the slopes of the elevator.
8. Replacing tiles or other floor coverings when the old one is worn out.

The managing organization is modernizing at the expense of funds rented by tenants for the maintenance of housing... Therefore, the list of works includes only cosmetic and restoration works, but carrying out work to replace communications or transfer the most important components of the entrance are included in the list of works for another type of repair.

How the entrance should look like after cosmetic repairs and what work should be done, see the video below:

Capital

All tenants, in accordance with the article of the Housing Code, pay contributions towards overhaul. This is a mandatory measure, which is aimed at the formation of a capital repair fund (article of the Housing Code).

The overhaul of the entrance is more global than its predecessor. Repair of an entrance is overhaul if it assumes the following actions:

• replacement of communications;
• installation of communications;
• modernization or replacement of engineering equipment;
• installation, dismantling, transfer of walls;
• modernization of the roof and foundation.

As you can see, the overhaul is more global action, which are aimed at maintaining the house in a proper condition, far from emergency.

But the scope of authority of employees to carry out major repairs does not include the obligation to carry out cosmetic repairs to the entrance. However, if it requires replacement staircase or communications passing through it, then this is within the competence of the overhaul.

What is the basis for this difference?

Major and current repairs have a number of differences between themselves. At first, they affect the timing. Overhaul is underway every 7-10 years... Whereas the current one is carried out every 3-5 years. Secondly, the difference affects the timing. Routine repairs to the entrance of an apartment building are carried out much faster than major repairs. There is also a difference in the financing of these two types of work.

Reference: routine repairs will help you to freshen up the appearance of the premises, while overhauls can significantly improve the condition, thereby ensuring long-term service.

As for the modernization of the entrance, then there are differences. Be that as it may, residents on a general basis have every right to demand from the housing and communal services the current repair of the entrance or the overhaul just in time. In addition, tenants have every right to demand from their management organization to carry out work related to the modernization of the entrance in accordance with the work carried out around the house.

Residents must themselves know what they have the right to expect. One way or another, but the state of the entrance is not only external beauty and cleanliness, it is also safety of all residents inhabiting the given house. Remind the managing organization of your rights and needs yourself, and then no one can infringe on you in anything.

Good day, Dear friends... In this article, we will talk about how to organize the current repair of the entrance of an apartment building (MKD), how to get the management company (MC), the board of a homeowners' association (HOA) or real estate (TSN) to carry out such repairs.

The entrance is common room, which is owned by all apartment owners on the basis of shared ownership, depending on the percentage of the area of ​​the apartment in the general housing stock of the MKD.

We visit the entrance every time we leave the apartment or return to it. Therefore, every resident of the house is interested in the entrance to be clean, well-groomed, smelled good, beautiful and safe.

We order current repairs

Sometimes, when visiting friends or relatives, and entering their entrance (and in some of them, in their own), you see horror: paint and whitewash hanging in scraps, bald spots, broken tiles and chipped steps, broken mailboxes, broken windows and doors.

And when asked why they don't make repairs to you, tenants complain about the Criminal Code or HOA, which delay the start of its implementation. Let's figure out how you can hurry up the organization that manages your common household property. Indeed, in the case of such an attitude towards your property, we can say that the Criminal Code does not fulfill its obligations under the contract and needs to be replaced with a more efficient one.

We want it to be beautiful

There is such a legislative document - Resolution of the State Committee of the Russian Federation for Construction and Housing and Utilities Complex of September 27, 2003 No. 170, which states that the frequency of cosmetic repairs at the entrance is 3-5 years, which depends on the actual wear and tear of the building and its classification. There may be exceptions, though.

For example, our house is more than 5 years old, but the condition of the entrance is very good, so we refuse to carry out current repairs for the third year in a row. In our country, no one destroys the entrance, all the tenants bought apartments at their own expense, so there was such a careful attitude.

It is more difficult for those who have people living in their neighbors who have received housing on social assistance. Such "tovarischi" do not have the habit of taking care of either their own or other people's property, and one can only sympathize with their neighbors. And in such entrances where such individuals live, repairs can be done at least every year - there will be no sense anyway.

And this is who needs repair

It is necessary to distinguish between current and major repairs. At whose expense is the current repair carried out? For its conduct, the Criminal Code or HOA do not have the right to collect money separately, because its cost is included in the tariff for the maintenance and repair of common areas.

With some exceptions, if, for example, when carrying out repairs, you want to supply more expensive lamps or hire an artist to paint the walls - in this case, you will have to fork out.

The Criminal Code will not be able to refuse current repairs on the basis that there is no clause on its implementation in the management contract. To initiate current repairs, you need to hold a meeting of tenants, determine the types of work, write a letter or application to the Criminal Code in which to indicate the place of work (for example, entrance number 2 of the house on Sovetskaya St., 44), the date of the last repair (if any), list of work required to perform.

The application must be signed by all homeowners of the entrance where the renovation is planned, or of the whole house, if all the entrances need repairs. Do not forget to choose a representative from the tenants, who will be delegated the authority to oversee the interior renovation process and sign all documents on the part of the tenants.

Undeclared war

First, we will study what is included in the list of works that can be defined as current or cosmetic repairs and indicated in the application:

• Painting, whitewashing, plastering of the ceiling and walls;
• Elimination of faults and painting of elevator cabins;
• Replacement, painting of electrical panels located on each floor;
• Repair or replacement front door, repair of the entrance opening, door opening systems;
• Floor repair and replacement floor tiles;
• Painting of batteries and heating pipes;
• Debugging, replacing or painting mailboxes;
• Replacement and painting of stair railings;
• If available - replacement of parts of the chute and painting it;
• Installation, replacement or painting of handrails at the entrance to the staircase;
• Repair or replacement window frames, glazing;
• Replacement or repair of lamps;
• Replacement or painting of the sun visor;
• Minor electrical repairs, replacement of wires, cleaning them in special boxes.

You can add additional details, the main thing is that they do not belong to the types of major repairs: dismantling and installation engineering systems, elevator equipment, roof, basement, foundation and facade of the house.

Tanks rumbled over the field

We draw up the application in two copies: on one, the secretary in the reception office of the Criminal Code must register your application, affixing the incoming number, the date of receipt of the application, seal and his signature on your second copy.

For safety reasons, send a copy of your registered application to the public reception office of the city or district administration, indicating that the application was sent to them for monitoring the implementation.

We begin to wait 15 days, during which the Criminal Code must give you an answer as to whether the repair will be carried out, when and to what extent. If the Criminal Code agrees to carry out repairs, we smile and wave our hands. What will we do if the Criminal Code refuses us?

I wrap, lull

It is clear that the Criminal Code does not want to part with such hard-earned money and it will begin to conduct a verbal battle. For example, he will say that they have no money for repairs, because debtors live in the entrance.

They say, until they all pay off the debt, we will not do the repairs. The Criminal Code is disingenuous: no one took away the right to demand rent from debtors, including in court, and she should not shift her responsibilities for working with debtors to third parties.

If the Criminal Code refused you, or did not react to your application in any way, you need to write a complaint to the State Housing Inspectorate of the city or district about the inaction of your Criminal Code. The complaint must also be drawn up in two copies, registered and on the second copy put the incoming number, seal and signature of the inspection officer who accepted the complaint.

If you sent a complaint to in electronic format, you should receive a response by e-mail that your complaint has been accepted for consideration and a registration number. You should receive a response within 30 days.

If the State Housing Inspection turned out to be powerless and the Criminal Code continues to resist, you have the right to appeal to the magistrate's court with a statement of claim, indicating in it a claim for compensation for moral damage.

If the documents are drawn up correctly, you will definitely win the court. The Criminal Code will try not to bring the case to court, because if it loses, it may have its license revoked and the accounts blocked.

Hurray, we will have a renovation

So, you won, and the UK agreed to make repairs to your entrance. The next step will be to draw up a defective statement, in which try to list everything that needs to be done, even minor work, otherwise the construction team will not do them, since they are not in the statement.

The statement must be signed by representatives from the Criminal Code and from the tenants. Then the Act of the beginning is drawn up and signed renovation works, where there is a work schedule. A contract with builders is entered into by the UK, or it carries out repairs by its employees. The estimate of the work with the indication of the price is also made by the Criminal Code. Residents need to control the repair process, if workers violate the technology or delay the deadline, they should immediately complain to the Criminal Code.

When the repair is completed, an Acceptance Certificate is drawn up, and after signing it, you can forget about the repair for the next 3-5 years, and the minor flaws identified will have to be corrected either by yourself or at your own expense.

In Soviet times, residents had to knock down the thresholds of housing departments and district committees in the same way, because the state deducted funds for major repairs, and officials had to stir up so that the repairs could begin.

Its quality was naturally inferior. Now, in this regard, it is easiest for the tenants of the HOA or TSN, they themselves manage their fund. And for everyone else, it happens that you have to run around.

On this I say goodbye to you. I hope that the topic has been touched upon, so subscribe to new articles on our site and give a link to it to your friends and relatives in social networks... And we will try to make our articles informative and useful.