How to behave at work, in the office? Etiquette. Rules

Having made a positive decision to hire you, the company management intends to get not only a specialist (even a beginner), but also a new team member who will become a reliable link in the team.
What a novice office worker should know:

General rules of behavior in the office.
Rules for communicating with your manager and colleagues.
Office.
Basics of business etiquette.

Topics for discussion are arranged in order of priority. Over time, this order will change and it will be connected with your future career. But at first, basic behavior in the office is more important to you than the subtleties of the fourth point.

General rules of conduct in the office

As in any team - school, student, etc. - the office team has its own public and unspoken rules, regulated and not. Regulated rules are the rules that are written down in the official documents of the company. And they depend on the specifics of the organization. So, for example, a regulated rule may be a ban on the removal of documents and other materials belonging to the company from the office building; ban on the use of portable storage devices (flash drives, disks); prohibition of use mobile phones V working hours and much more. These rules should not be criticized, since they are developed by specialists and there are good reasons for each of the rules.
Unspoken rules include those whose necessity does not require strict regulation; you will not be officially punished for them, but which the office cannot do without. These rules include:

corporate parties that you shouldn’t ignore, even if you don’t like it. By doing this, you show the team that you are not interested in communicating with them;
savings for gifts for colleagues for the holidays, small tea parties on this occasion. No one has the right to oblige you to participate in such events, but you shouldn’t not follow this either - your personal hostility that arises on this basis will negatively affect further joint work in this team;
Friday ritual. In some companies, it is customary to have get-togethers on Fridays, or visit cafes together, etc. You can sometimes skip them for good reasons, but not all the time, otherwise you can gain a reputation as a curmudgeon and a black sheep;
Do not flirt with colleagues under any circumstances, do not make inappropriate jokes (on intimate topics, on topics of physical capabilities, on a person’s natural characteristics);
watch your speech. It is not customary to use slang in the office. Otherwise, you may be mistaken for an ordinary courier;
. Some teams practice discussing superiors, the appearance and abilities of colleagues, etc. Be careful - this may be a test. Wanting to immediately become “your guy,” you can say too much, which will resonate in the future. In general, discussion of personal topics, management, and colleagues is strictly prohibited by any etiquette;
do not ask unnecessary questions to your colleagues - about their marital status, who is with whom and in what relationships. And don’t tell too much about yourself;
If the office allows you to visit sites unrelated to work, be extremely careful: very often companies have control programs that allow the IT department to monitor all company computers. This is necessary to stop information leakage first of all. Therefore, do not open compromising pages, do not conduct too personal correspondence;
In addition to monitoring Internet traffic, video cameras are installed in offices. They are necessary, first of all, for safety reasons. Don’t forget about them and watch yourself, don’t allow unnecessary things to happen, even when left alone with yourself in the office;
money. Never, under any pretext, be interested in the level wages colleagues. It is allowed to discuss only your salary with your immediate supervisor;
personal space. Never take anything from a colleague's table without asking permission. This is not only a rule of conduct in the office, but also a rule of etiquette;
do not make corrections to documents not made by you;
do not look into someone else's computer;
Don't answer other people's calls.

There are many more rules - and each team has its own. The main thing is to follow them and not stand out.

Rules for communicating with your boss and colleagues

Depending on the position, there may be several managers (direct manager, department head, company manager), colleagues (peers), and subordinates. Depending on the degree of subordination, there are several ways of communication.
With the manager and everyone higher in position. Regardless of age and gender, familiarity and familiarity are not allowed. Even if your junior or peer leader himself suggested that you switch to a simpler relationship, this should remain personal. In the presence of strangers (especially during meetings, negotiations, etc.), you should never show your “warm, friendly” relations - strictly and officially. In the modern office, the European form of communication is increasingly common, in which the middle name is not used, only the first name, but with “You”! You have the right to switch to it only on the initiative of the manager himself. If he is introduced by his first name and patronymic and has not given you permission to simplify his communication style, no familiarity!
To peers You can contact us by name, after asking permission first. IN in this case You are allowed to take the initiative yourself. In the presence of others, you can only address them by name, but also by “you.”
To subordinates You can also call by name. If you offer to switch to “you”, then you allow yourself to be called that. By switching to “you” unilaterally, you emphasize your superiority. What attitude will your subordinates have towards you?
When you first meet with your manager, you should be prepared to answer a number of questions and ask your own. This doesn't mean you're curious at all. Questions prepared in advance will show you from the best side - you are an obligatory and responsible person who prepares for everything in advance:

Be sure to ask your manager about the presence of a dress code and its strict adherence to the office;
if necessary, is it permissible to leave the workplace and how is this formalized? Sometimes you can simply ask for time off, sometimes they write a statement - you need to know about this in advance;
inquire about important people who may appear unexpectedly or call. It is quite natural that a novice specialist will never be introduced to the company’s founders or investors. But the acquaintance must take place in absentia in order to avoid awkward moments that may arise when they appear or call the office;
Be sure to ask what else you need to know that is not mentioned in the regulations. It is quite possible that the manager will tell you a couple of secrets for the future, so that this will not be a surprise to you. It could be anything.

Office dress code

Dress code (dress code) is a form of clothing required when visiting certain events, organizations, and establishments. The office dress code has its own characteristics and rules.
Before you start shaping your image, look at yourself from a critical point of view, evaluate the advantages and disadvantages of your appearance. You should also remember the rule - you should always look attractive, but the predominance of femininity/masculinity should not prevail over efficiency. Your physical attractiveness should not inspire intimate or frivolous desires in your colleagues.
When choosing office clothes you should know:

in the office dress code, homemade knitwear, even the most elegant work, is prohibited;
in any weather and at any time of the year, the presence of tights or stockings;
In the office it is customary to wear suits; dresses are only allowed in strict cuts. Watch the colors of your clothes and the length of your skirt. Do not wear clothes that are too tight or transparent clothes, sleeveless clothes. Even in the hottest weather, your hands should be covered with at least a small transparent sleeve;
The toilet should be changed daily. If you wear a suit, you should at least change your blouse/shirt;
during the cold season, it is mandatory to have replacement shoes in the office;
decorations. Preferably one, but expensive decoration. If you love jewelry, then etiquette allows no more than 3 pieces of jewelry together. Chains and pendants are not worn over knitwear and wool. Crosses and other religious symbols are not worn for show;
moderate use of perfume. Or better yet, its complete absence if you work in an office with a lot of people. Your perfume may be unpleasant to others, but someone else may have it. In addition, the smell should not distract others.

The office dress code, in fact, is strictly observed only in large companies where extensive activities are carried out with investors, clients and partners within the walls of the office and beyond. There are companies where you need to change your blouse/shirt even during your lunch break. In companies whose daily activities do not involve meetings with partners, clothing requirements may be minimal, for example, only jeans are prohibited, everything else is at the discretion of the employees. If there is no dress code as such, this does not mean that you can show up at the workplace in a tracksuit. Compliance with the basic rules of office attire becomes the unspoken rules of the team.

Basics of business etiquette

Business etiquette is a fairly wide range of codes and rules that guide business people. But at the initial stage of working in an office environment, it is enough to know only a few basic principles. You can study this topic in more depth on your own:

Punctuality. This is your primary characteristic. It is strictly forbidden to be late for meetings, negotiations and sessions, as well as daily for the workplace. And it doesn’t matter whether you are a woman or a man.
Greetings. Be sure to say hello when you come to the office or enter the premises. Regardless of gender, the subordinate says hello first! It is not customary to say hello across the threshold.
You should only knock on the door before entering an office if there are less than three people there. In other cases, it is customary to enter without knocking.
Who comes through the door first? Modern business etiquette has blurred the gender boundaries in this matter, and the one who is closest to her enters the door first. Although many men still remain gentlemen.
When making coffee or tea for yourself, be sure to offer it to your colleagues. Never leave unfinished coffee/tea on the table next to your computer and documents. When leaving, be sure to wash the cup.
Acquaintance in business circles often begins with business cards: the younger person gives a business card to the older one, and the man hands the business card to the woman first!
When meeting a woman, she never says her name first (in this case, gender is very important).
When calling someone, first ask if the person is comfortable talking to you right now.
The call initiator ends the telephone conversation.
A response to an email must be given within 2 days from the date of receipt.
In a business environment, it is a sign of bad taste for a woman to wear her hair down.
A man should always be clean shaven.

For a successful start to a career in the office, the rules outlined will be quite sufficient. But only at the initial stage. Later, you will need to learn negotiation etiquette, email etiquette, formal event etiquette, and much more. You can’t stop, because your career will consist of many meetings, negotiations and achievements of your goals. And for each of the points there are many more rules and subtleties, knowledge of which will help you win the favor of your partners and colleagues and the reputation of a business person.

To behave correctly in the office, you must first of all know ethical standards. This is a prerequisite for conflict-free communication. The ethical side is very important in every person and it includes many factors. When communicating with colleagues, there must be tact.

What is office etiquette?

Office etiquette is part of general etiquette, which is responsible for the form of relationships between people during labor activity. Determines the form in which communication occurs between team members in relation to each other and superiors, in relation to the clients of the organization. This applies to direct communication, correspondence, and telephone conversations.

The specificity that distinguishes business etiquette from general etiquette is the highlighting not of age or gender, but of position, which determines the order and form of communication.

This mainly applies to office employees, the so-called “white collar” workers, workers in public utilities, the service sector and the like. Although formally it applies to all areas of labor activity, it is unlikely to be observed in the agro-industrial or metallurgical industries. It so happens that people who work in physically difficult and dangerous conditions develop closer relationships and often communicate beyond strict conventions.

Functions

In functional terms, office etiquette pursues the following goals:

Determining the behavior model of employees at the level of one employee and the organization as a whole - personal and corporate etiquette.
Ensures relationships according to chain of command.
Prevents conflict situations and improves psychological comfort in the team.

These functions are embodied in the following specific forms:

intra-collective relationships between employees of different genders;
leadership of top management over lower management;
recruiting new personnel and their integration into the team;
resolution of controversial and conflict situations;
dismissal of employees;
determining the style for business correspondence and others.

Basic rules

Features of relationships

Relationships in a team can be classified into the following categories.

Manager and subordinate

For the effective work of any number of people engaged in one thing, the main thing is skillful leadership. It’s not for nothing that they say: “Better is a herd of rams under the control of a lion than a herd of lions under the control of a ram.” Therefore, a positive example from superiors is especially important. Team management can be divided into three parts:

Control type.
Building a model of behavior between subordinates.
Personal behavior of a leader in a team.

It is worth noting that there are two main educational models:

Do the same as me.
Don't do as I do, do as I say (my experience was unsuccessful, but I advise you to do better).

The second model is difficult to perceive. It doesn’t matter what personnel management techniques are used if it is clearly demonstrated bad example, it will be the guide to action for the majority. Therefore, the third point - “Personal behavior of the leader” - is a critical point.

To create fertile ground for the work of the entrusted team, you should do the following:

Keep a moderate distance from subordinates. You shouldn’t start personal, friendly relationships, much less an affair, but it’s also not advisable to become a supervisor. Something in between would be the best option.
Provide information about current plans in a measured volume and form. There is no need to lead the team blindly, but there is also no need to reveal all the cards. Determine what is voiced can be used by subordinates, cut off everything unnecessary.
Recognize employees' good ideas not only financially, but also verbally. On the one hand, this is an additional incentive for the distinguished person, his recognition: champions fight harder for new medals. On the other hand, the incentive for the rest of the staff is to push themselves: no one wants to be last, worst or useless. But don't put all your eggs in one basket.
Comments should contain information that will help the subordinate understand the error and how to correct it. Refrain from emotional attacks and excessive criticism; a humiliated employee is no longer an ally.

If one of his subordinates does not react positively to errors noticed in his work, constant minor comments will not help, but will only cause irritation. It is worth thinking about changing the approach; perhaps the information provided was not perceived correctly.
Establish clear rules of behavior for subordinates and maintain the established order. You cannot be held accountable for a violation that has not been made public, even if it is justified.
Monitor the organization of the workspace for the team and make adjustments as necessary. Subordinates should not sit on each other's heads - this contributes to the breakdown of discipline and the creation of various non-working moments. The arrangement of furniture in the manager's office should subconsciously hint that the person entering is a subordinate, but do not put pressure or oppress, do not build a throne and steps.
Determine the form in which subordinates can express disagreement. Firstly, creating an aura of infallibility in leadership is anti-motivation; not a single slave has yet loved their pharaoh in their souls. Secondly, absolutely anyone can become a source of a valuable idea or addition to an existing one.

Be principled, but not dogmatic. There are no orders that reflect all possible combinations of various factors. Treat your subordinates specifically, and not like a printing press treats paper.

In the new team

When a new employee arrives, the team with its environment has already been formed. A new element is added to a homogeneous mass. On the one hand, the question is how the newcomer will behave if the local atmosphere turns out to be unsuitable. In this case, he will either adapt or be rejected and become an outcast. On the other hand, this is also a difficult situation for the team. The new employee is perceived with fear and mistrust.

Not being part of the local hierarchy, it provokes a new ranking, which will be especially negatively viewed by the owners of places in the sun. Therefore, coming to new team, the following is important:

Behave measuredly, not aggressively, do not try to move mountains. Excessive activity and assertiveness, shown in connection with the desire to show oneself, supported by external self-confidence, no matter natural or feigned, will create the impression of an invader going over their heads and will alienate the team.
Appearance plays an important role; you should give preference to a non-defiant conservative style, which, combined with respect for local old-timers, will ensure a normal reception.
Give preference to contemplation rather than mentoring. Regardless of the level of professional skills, they do not go to someone else’s monastery with their own rules. Be respectful of local customs before suggesting interesting ideas. Without their understanding, any proposed innovation will not take into account local specifics, and therefore will not find a response.
It is better to conduct conversations on neutral topics, for example, on work issues. Be interested in the opinions of new colleagues, ask questions and ask for advice. But do it in moderation, otherwise you will look like a layman. This way you recognize the professionalism of your fellow workers and show them respect.

When asking for advice, listen carefully, otherwise you will get the impression that this is being done for show, thank you for the help provided.
Do not express negative opinions about your colleagues; if you find some kind of flaw, approach the person who made it personally and ask in a questioning form whether this is really necessary. Irony and sarcasm are unacceptable.
If there is an emerging conflict, try to move the conversation in a different direction, even if you are right. Finding out the relationship will not help solve the problem, but will worsen the relationship in the new place. After the conflict subsides, it will be possible to return to the controversial issue in a mild form.
Participate in the after-work life of the team, attend festive corporate events, and joint trips.

In conversations, you should not touch upon the personality of a particular employee: his age, ethnicity, etc.
Show respect to your superiors, but do not resort to sycophancy.
If there is an intra-collective conflict, do not take sides. This way, one of the parties will not turn into enemies, and in addition, neutrality will bring more benefits and respect on both sides.
You should not focus on your own high level of knowledge, it will become noticeable. Modesty compensates for superiority in the eyes of colleagues, and superiors will evaluate the level based on the results of work activity.

Thus, we can highlight the following qualities, the emphasis on which will help in adaptation to a new place:

modesty;
honesty;
politeness;
decency;
tact.

The main mistakes in this case will be:

complaints to superiors, denunciation of employees;
insults over small things, for example, jokes;
isolation;
vindictiveness;
noisy, defiant behavior;
flirting;
ingratiation, servility;
excessive interest in the personal lives of colleagues;
focusing on someone's incompetence;
boasting of influential connections in the organization;
negative statements about the former team.

Between subordinates

This relationship is primarily based on the principle of equality. Accordingly, communication should take place in the following manner:

Not being each other’s subordinates, it is better to choose a neutral tone and a friendly facial expression for conversations with a predominance of useful information in the content of the dialogue; avoid talking about anything. There are no fewer people wanting to drink from a clean well over the years.
It’s better to address your colleagues as “you”; they appreciate respectful treatment, which is a plus for future relationships. The cost of this product is 0 and causes problems only for people with high or unhealthy self-esteem and those whose upbringing no one has been involved in.
Dedicate most of your time to immediate responsibilities; you should also help colleagues at their request, but do not turn into a draft horse on which all inconvenient assignments will be dumped.

Everyone earns their living, but it is not wise to abandon those who stumble.

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Etiquette onworkerplace

Introduction

All areas of our existence are subject to certain rules. In the workplace, there are also rules of etiquette that you simply must adhere to. At work, as in any other micro-society, relationships are regulated by office instructions, internal rules, instructions taking into account the specifics of the company's work, rules of etiquette, and the peculiarities of the company's interaction with clients and partners.

The concept of “etiquette” penetrated into Russia at the beginning of the 18th century. Of course, even before this time there was a generally accepted order of behavior at court and outside it. From history we know that great value in the life of Russian society there were patriarchal requirements, spelled out in the 16th century under Ivan the Terrible in a kind of code of rules of conduct “Domostroy”. People were to be guided by these rules in their attitude towards authority, towards church, towards family, towards work.

It is known that every employer creates an image of a professional whom he would like to see in his own office. This largely depends on the corporate culture adopted in a given organization. There are simple rules behavior during an interview, the main thing in them is confident behavior during a conversation. So, you should never, under any circumstances, look at the floor, and even more so pleadingly and pityingly at your employer, hold your back like a wheel, fidget with your clothes with your hands, etc., speak in an inexpressive, quiet voice. Nobody says you shouldn’t be nervous, it’s a natural reaction, but you should control yourself.

Modern traditions are radically different from those of that time. At work, relationships are regulated by official rules and instructions that take into account corporate specifics.

The basic rule of modern etiquette is to always respect other people. The British, for example, believe that a gentleman can be called a person who never does anything bad on purpose. Many psychological research show that a person with a gloomy mood spreads this mood to others. By the way, teachers should also remember this, since sometimes a student’s grade depends on their mood. Good tradition exists in the East: a person has no right to go out to people in a bad mood. In any situation, he is obliged to maintain a friendly expression on his face, without burdening others with his worries. But vigorous cheerfulness often causes irritation in people, as it tires them.

What should a person who enters an office do? That's right - greet everyone. You need to greet everyone - from security guards and watchmen to the director. In this lies main idea respectable relationships.

An important part of workplace etiquette is the attitude towards the people around you who work in a team with you. For example, you need to address your boss by first name and patronymic. You can use only the last name, but use the word "Mr" or "Mrs". When it comes to the workplace, employees should not be addressed simply by their first names. Addressing by first name and patronymic is a cultural and historical heritage of the country.

1 . OSnew rules of etiquette

Handshake- most important point greetings. Expressed unpleasant sensations from the handshake gesture are evidence of the negative characteristics of the partner.

In business etiquette, a handshake is not a mandatory procedure. Typically, male employees shake hands with other (male, of course) employees. While shaking hands with your boss can be considered an indicator of unnecessary and sometimes even indecent familiarity. It all depends on your relationship with your manager. While a handshake during business negotiations is considered a rule of good manners.

It is worth noting that if a woman extends her hand to a man (and according to the rules of office etiquette, she does this first), then the man should answer with a short handshake. If you need to introduce partners to each other, then in this case the senior employees in position and age represent the more junior employees. In addition, the latter can introduce themselves. However, if a man and a woman meet, the ladies never say their name first (with the exception of an older student and professor).

If you need to enter someone else's office, then you should only knock on the door if there are less than three people in the office. It is allowed to enter premises in which there are more than three workplaces without warning. These are more general rules, but there are other subtleties that office employees should know.

Workplace- this is the face of the owner. A tidy person keeps his desk in order, with all important papers neatly stacked and sorted. You should not eat or pick your teeth at work.

There are two main values in human behavior - philanthropy and politeness. No wonder Voltaire noted: “Politeness is to the mind what beauty is to the face.” It is philanthropy and politeness that help you choose the right tone in communication, win over a person and ultimately achieve what you need. And etiquette at work is no exception.

Appearance- take care of yourself, maintain hygiene. Your hair and hands should always be well-groomed and clean. The same applies to clothes and shoes. Use one perfume line, but in moderation. Don't forget about handkerchiefs. Healthy well-groomed appearance - mandatory requirement etiquette of official behavior.

Punctuality- remember the time. Never be late. Be precise and consistent in your work, do everything on time. Carelessness and forgetfulness can harm the common cause and cause discontent and irritation among colleagues.

Attentiveness- know how to work in a team. Listen to the opinions of others - otherwise, you may miss out useful information or interesting idea. Show attention to your business partners and colleagues, show participation, even if it distracts you or seems tiring. It may happen that you yourself will need sympathy and moral support. Don't forget to congratulate your colleagues and co-workers on holidays and birthdays. Be sincere, but not noisy in expressing your feelings.

Bad habits- Smoking should only be done in a specially designated place equipped for this purpose. Don't touch things or look at documents on your colleagues' desks. A well-mannered person should always be interested in the affairs of his colleagues, but at the same time not impose his company on anyone. Employees' successes should make them happy, and failures should be truly upsetting. Remember, or better yet, write down when they have important dates in your personal life, and don’t forget to congratulate you on another promotion from your superiors. Personal grievances and antipathies should remain outside the office walls so as not to affect business relationships. Keep secrets to justify the trust placed in you.

The rich experience of mankind includes a number of techniques that can slow down, naturally not to the detriment of the interests of the company, the adoption of this or that decision, especially if the initiative comes from “from below” and not “from above”.

What is important here, of course, is not people’s disgust with themselves, but their “introduction to themselves.” Try to promise only what you can actually deliver.

For the desired development of your career without a high level of professionalism, you should forget about conflicts, aggression and resentment, accept criticism, follow the rules of etiquette, be moderately sociable and your career will definitely go up!

Useful featuress character

First and foremost, workplace etiquette is politeness." Dictionary living Great Russian language" V.I. Dalia comments on this concept: “Politeness is decency, good behavior and treatment or courtesy. Learn politeness: where there is a stump, there is a forehead; where people are, here by; where dogs fight, say: God help you!” And then the author explains: “Polite is a person who observes secular, everyday decency, is courteous, helpful, helpful.”

Being polite does not mean fawning and fawning. The expressions “cold politeness”, “icy politeness”, “contemptuous politeness” are widely known, in which epithets next to a word that personifies a wonderful human quality emphasize its protective properties. Politeness not only makes you feel good, but also allows you to keep a person at a distance.

American philosopher R.W. Emerson defines politeness as “the sum of small sacrifices” we make to those around us with whom we enter into certain life relationships.

True politeness is one of the manifestations of sincere, selfless benevolence towards all other people with whom a person encounters. With workmates and with many everyday acquaintances, politeness can turn into friendship, but an organic, equal attitude towards people in general is an obligatory basis for politeness. A true culture of behavior is where a person’s actions in all situations flow from moral principles. Unlike an ignorant person who splashes out his negative emotions on others, a polite person knows how to restrain them.

Tactfulness and sensitivity towards others are an indispensable condition for fruitful cooperation between boss and subordinate, and work colleagues. The content of these two noble human qualities is attention, deep respect for the inner world of those with whom we communicate, the desire and ability to understand them, to feel what can give them pleasure, joy, or, conversely, irritate them.

Tactfulness and sensitivity are in fact inextricably linked with the normal work process in a team and directly affect the economic performance of any enterprise. An institution where well-mannered people work works like clockwork: professional problems are solved quickly, personal problems recede if team members take part in them. Show tactlessness and rudeness towards a subordinate, and his resentment will immediately result in the most unpredictable forms. Just as “Moscow burned down from a penny candle,” so an entire enterprise can go down in flames from someone’s hidden resentment.

Tactfulness is also a sense of proportion that should be observed in conversation, personal and official relations; This is the ability to feel the boundary that no one has the right to cross. A tactful person always takes into account specific circumstances: age difference, gender, social status, place of conversation, presence or absence of strangers.

However, a culture of behavior is equally obligatory on the part of the inferior in relation to the superior. It is expressed primarily in an honest attitude to one’s duties, in strict discipline, as well as respect for the leader and colleagues. Demanding a respectful attitude towards yourself, ask yourself more often: do you respond the same to those around you?

D. Carnegie writes: “You can make it clear to a person that he is wrong with a look, intonation or gesture no less eloquently than with words, but if you tell him that he is wrong, will you thereby force him to agree with you ? Never! For you dealt a direct blow to his intellect, his common sense, his pride and self-esteem. This will only make him want to strike back, but not change his mind.”

Tactfulness and sensitivity also imply the ability to quickly and accurately determine the reaction of interlocutors to our statements, actions and, in necessary cases, self-critically, without a sense of false shame, apologize for the mistake made. This will not only not diminish your dignity, but, on the contrary, will strengthen thinking people’s opinion of your modesty - an extremely valuable human trait.

Ethics of communication

1. You should not allow caustic humor and frivolity, even if this is an integral part of your normal conversation, and you are a fan of making jokes and making fun of your colleagues. Be sure to watch your speech, eliminate slang and try to remember the names of colleagues and clients the first time.

2. You should play as a team and according to the rules of the team, because your success of your company depends on each employee and on whether he conscientiously approaches the implementation of assigned tasks. Therefore, you should not cover for other employees if they openly neglect their job responsibilities. It's better to stay away at this moment.

3. If you are a subordinate, you should not interfere in the discussion of important issues if managers are talking among themselves.

4. You should avoid sorting things out with colleagues via email if you suddenly have disagreements. So, not only will you achieve nothing, most likely, this correspondence will become available to everyone. It is better to clarify controversial issues in person and without raising your tone.

5. There is no need to talk about your household affairs at work, and even more so about love affairs and office romances, even if your office hosts get-togethers during which you can discuss everything.

6. When you dine, try not to eat foods that have a strong, repulsive odor (for example, smoked fish, onions, garlic, etc.)

7. Know how to control your emotions. It is necessary to exclude jumping around the office in case of joyful events and bitter sobs if something unpleasant happened. Remember that such emotions are only appropriate in the presence of your friends and family.

8. You should never tell your partners about the company’s problems, unscrupulous employees, unqualified management, etc., as this will cause them to lose trust. If a deal or something like that falls through, you can simply refer to a technical or partner reason. Otherwise, you will lose authority, both from your superiors and from your business partners.

9. Perhaps the most difficult thing. Never discuss other employees or management. Otherwise, you may come across as a gossip and a hypocrite, even if your boss is truly a bore and a nag.

9. You should treat the company’s property with care. Stationery supplies are intended for you to carry out work tasks, and not for you to use them for your own personal purposes (print out books for yourself, save pencils and felt-tip pens for children, etc.). If you take a similar step and decide to print out a diploma for your child, try to ensure that this goes unnoticed, both by colleagues and by superiors.

10. Don’t take from other people’s tables without asking. stationery or other personal belongings of employees.

11. If you decide to pour yourself tea or coffee, offer it to your colleagues, and after drinking tea, be sure to wash your cup.

12. Don’t get involved in fleeting intimate relationships At work. In addition to various unpleasant rumors, you can easily lose your position.

13. You shouldn’t neglect the traditions of the office (this could include congratulations on holidays, a dress code, corporate parties, and Friday rituals). This can be regarded as disrespect for the company, and for colleagues in particular. But at the same time, keep everything under control. Remember that stains on your reputation cannot be washed away with anything!

About the leaders

The leader is obliged to introduce his new member to the team. Subordinates take over the rest. Experienced employees must bring the new one up to speed.

There are individuals who take pleasure in seeing the torment of a new employee who just can’t get used to it. Perhaps they would be more willing to help an inexperienced colleague if they realized that they themselves might someday find themselves in his place.

However, a new employee should not call on others for help in any difficulty. Everyone has their own responsibilities, so you shouldn’t constantly jerk someone around, preventing them from working.

You should not introduce a new employee into the intricacies of personal relationships between some team members.

The form of address of all employees of an organization or company depends on traditions and on the personal sympathies of each, but it is not customary to address someone by their last name.

Well-mannered people are always interested in the affairs of their colleagues. Their successes should sincerely please them, and their failures should upset them. Don’t forget to congratulate your colleague on a holiday, a date in your personal life, or with your next promotion.

Personal grievances, likes and dislikes should not affect business relations with colleagues.

You should not bother your colleagues with stories about your worries and personal troubles. An office or other office space is not a place for intimate conversations.

Particular mention should be made of relationships between colleagues of the opposite sex. Men should not forget that even in the service a woman remains a woman. A well-mannered man will not only let a lady go first when entering a restaurant, he will allow her to enter the service dining room first and hold the door for her. In the presence of women, men should not use obscene language.

However, if your colleague leaves, you don't have to stop working to give her a coat. But if you entered the wardrobe together, then, as a well-mannered person, you should help the lady get dressed.

Women should not abuse this and demand constant attention from their male colleagues, because politeness is politeness, but you also need to think about work. You shouldn’t expect a busy colleague to stop what he’s doing to open the door to the corridor for you.

If you are in at the moment If you need male help to, for example, move a computer to another place, ask for it directly, and don’t wait for your colleague to figure it out.

Men should also not forget to be considerate towards ladies. If one of them does not have enough space in the meeting room, offer your chair. Let the woman pass first as you head to the dining room.

Everyone probably knows that an employee’s workplace can tell a lot about the owner. A well-mannered person will never force others to admire the mess on his desk. The desktop cannot be “decorated” with hats, scarves, handbags, and cosmetic accessories.

You should not wear makeup in the workplace, or eat at your desk, chew gum, or pick your teeth with a toothpick. Smoking is allowed where prescribed by the organization.

Don't look at papers on someone else's desk, don't look for anything there.

About telephone conversations

We've already talked about this at work, but it's worth remembering some rules. If you pick up the phone, know that it is impolite to persistently ask the caller who he is. The secretary can find out who called, but the secretary must be extremely polite. Usually the request is: “Please introduce yourself” or “Let me know who is asking?” - everyone does it willingly.

Conducting long private conversations on a business phone is unacceptable. If you really need to make a personal call, try to do it quickly and not too noticeably to others. Don't eavesdrop on other people's phone conversations.

In most teams, it is customary to congratulate employees on their birthdays. Those who collect money for a birthday gift should not insist if one of their colleagues refuses to hand over the money. When congratulating the hero of the occasion and presenting a gift, you can name only those who give it.

In response to congratulations, a treat is usually offered, but it is not advisable to organize too lavish celebrations at the workplace. In addition, this obliges the next birthday person to do the same, and not everyone can afford this. Don't try to impress others with your generosity and culinary talents.

If you are given a box of chocolates as a gift, you need to open it and treat everyone. If the birthday person brought candy from home, he can pick up the gift box unpacked.

The birthday of the head of the company is celebrated according to established traditions, but none of the subordinates are obliged to give gifts to the manager. But if there is such a tradition, the team will not make a mistake if they put a bouquet of flowers on his table. If this seems not enough for you, opt for inexpensive things that do not raise doubts. These are sweets (if the manager likes them), exotic fruits, original ashtray (if he smokes), organizer, writing instruments, watch, good alcoholic drinks. By the way, alcohol is permissible only in cases where the tastes of the person to whom it is presented are well known. In small groups where trusting relationships have developed, you can give a purse, briefcase, etc.

The secretary can give a gift to the boss, but it must be quite modest and be of a business rather than personal nature.

Relations between men and women in the service

If we proceed from the idea of equality between men and women and are guided by the requirements of common politeness, the question of how representatives of the opposite sexes build relationships at work will disappear by itself.

The door is opened by the one closest to it.

The person closest to the door enters or exits the elevator first.

The one with the lighter at hand gives the other person a light.

Both men and women rise from their chairs to greet a client or visitor, regardless of gender.

Both men and women shake hands; There are no rules in the service that dictate who should shake hands first.

Regardless of who invites whom to lunch, the inviter pays.

If all employees in an office share a coffee maker, both men and women take turns brewing coffee and cleaning the coffee maker. The idea that the prerogative of making coffee is exclusively a woman's task is one of the most typical prejudices, and leading " household“At work, women work equally with men.

Personal services, such as asking a secretary to take clothes to the dry cleaner or buy a gift for the boss's wife, are not part of the job duties unless they are specifically agreed upon when hired. If someone really really needs such a service, then his request to fulfill this order should be of a personal nature.

Neither men nor women should call employees by pet names or nicknames at work. Joan is not a “sweetheart” and Stan is not a “sweetie”. If someone still persists in their delusion, you can simply say, “My name is Joan, not honey,” repeating this until your words have an effect.

Even when you would like to behave the same way at work as you would in a non-work environment, don't allow yourself to do so. Don't forget that a business lunch is not an invitation to a date. A woman should not wait for a man to gallantly pull out a chair for her to help her sit down, and a man should not feel obligated to do so. She will be able to take care of herself, just like her companion.

Nutrition

If the service allows eating in the workplace, normal cleanliness rules must be followed. Don't leave dirty cups and plates everywhere. After eating, wipe off crumbs and wet stains from spilled drinks from the table. The spectacle of people eating does not bring much pleasure to those present. If you are forced to have a snack at your desk and your office door is open, close it. If other people are working in your office space, try to start eating when those sitting next to you have left. Pay special attention to your table manners, and do not answer the phone with your mouth full. As soon as you finish eating, throw away leftover food, if possible, in a separate, closed trash can rather than in a trash can located next to your or a co-worker's desk. The mere sight of leftover cantaloupe or tuna and onions, not to mention the smell, does not improve the appearance of the office.

Manner of speaking

Tongue-tiedness usually prevents people from advancing in their careers. Regarding entering into school curriculum elocution lessons or not, there is an ongoing debate, with opponents of the proposal making the argument that standardizing spoken language could deprive students of their cultural traditions. Without going into details of the discussion of this important issue, we will only note that self-respecting company management will never appoint an employee to a position that requires communication with people if the candidate’s speaking skills are not smooth. I would like to advise employees of companies related to market problems and communication with other people to correct the shortcomings oral speech and reprimand if they suffer from such. If necessary, you can take public speaking lessons and work at home to improve your overall cultural level. The inability to clearly express one's thoughts is a significant disadvantage for a businessman.

Attitude to work

A favorable attitude will advance you in your career much faster than complaining and constantly expressing dissatisfaction. You have every right to disagree with your company's dress code or vacation policy, and even encourage your co-workers to stand up for their rights, but this attitude is unlikely to speed up your career advancement. Therefore, before you decide to take any action, think about what you want more: to enter into a fight with the company management for your rights or to get a higher position rather? After this, act in accordance with the decision made.

Come to work on time; Don’t be late for meetings; submit reports on time; Don’t constantly look at your watch waiting for the end of the working day. If you just can’t meet the deadlines, tell your boss about it when he gives you an assignment, convincingly arguing your position.

Corporate executives often express concern that many of their subordinates are not literate in terms of punctuation, spelling or grammatical errors, write names incorrectly, cannot correctly break the text into sentences and paragraphs. It often seems that the preparation of students in schools does not meet the necessary requirements. However, a matriculation certificate cannot cover up shortcomings in your work. If you lack knowledge, take a refresher course or advanced training courses. If you are simply irresponsible in your approach to business, think about how much harm your every mistake can cause to your work, and try to be more conscientious in performing your duties.

Don't waste your time

No matter how diligent and diligent you are, it often happens that co-workers use communication with you as an excuse to justify wasting their time and yours. Sometimes they find thousands of ways to distract you from your work, but you don’t always need to pay attention to them. In most cases, you should politely get rid of their intrusiveness.

If someone who likes to chat calls you on the phone, having grasped the essence of his message, you can interrupt the flow of this person’s eloquence with, for example, the words: “I understand your request and will send you the appropriate forms. Thank you for calling, but now, unfortunately, I have to go.”

In the case when you have already agreed on everything with the visitor, and he does not even think about leaving, get up from your chair and tell him: “I am very sorry, but now I have to return to urgent matters.”

If someone asked you: “Do you have a free minute?”, and you have absolutely no time, or you know from experience that this “minute” will last for a whole hour, your position should be adamant. “I have a minute,” I should tell you, “but if you don’t make it, we’d better talk another time.”

Forethought

Try to think about the employees around you. At work, as in family, constant communication brings people together. You can improve relationships in your work team by paying attention to the needs of those around you and avoiding behaviors that irritate them. A bouquet of flowers on your birthday, a friendly service, a calm demeanor that does not distract others from the task - all this can help create a favorable atmosphere around you, and people will talk about you as an employee who knows how to work with people.

Also, being proactive will help you avoid awkward situations that may arise from time to time in any department. So, for example, you are in someone's office when the phone rings - although you have no way of knowing whether the call is personal or not - you better get up from your chair and quietly ask: “Maybe I should wait in the waiting room.” , while you two talk?” If someone enters an office with the obvious intention of finding someone who is not there at the moment, you might ask the person entering, “Is there anything I can help you with?” In short, being considerate means following the unwritten rules of politeness and coming to people's aid at the right time when they themselves are hesitant to ask for it.

Manifestationinitiatives

Both management and employees frown upon aggressive behavior at work. As for the initiative, it is welcomed by everyone. Where is the divide between them? Aggression unbiddenly invades life, reflecting a person’s attempt to establish himself by force; initiative moves people towards achievements and helps achieve jointly defined goals.

etiquette service worker negotiations

2 . Desexual encounters

A work meeting can be held by any employee whose work is related to the activities of others and depends on the exchange of views with colleagues. As a rule, production meetings are organized at the initiative of managers, but in some cases they can also be convened by ordinary employees by inviting one of the management representatives to the meeting.

General notesregarding meetings

Almost all of us take part in several meetings throughout the year, and many of us lead them ourselves or sit on the podium from time to time. Although the circumstances in which meetings take place differ from each other, they still have some similarities regarding which I would like to offer some useful tips. There are a number general rules holding any meetings, regardless of the reasons for which they are convened; If these rules are followed, meetings run smoothly, benefit everyone present, and end on time.

Prepare an agenda in advance and try to strictly follow it.

Notify the meeting participants in advance about the reason for convening it and do not be distracted from the intended topic.

Set a start and end time for the meeting. Start and complete it on time.

You don't have to resort to draconian measures, but you do need to ensure that those who want to speak take turns speaking without being interrupted by others in the meeting.

Those invited should think about not being late for the meeting, and the organizers are not obligated to wait until all participants have arrived.

Waiting for latecomers does not bring pleasure to those who arrive at the appointed time, and it would be extremely discourteous to “punish” them for being polite and observing professional ethics.

Catering for meeting participants

If the meeting is long enough, it can be interrupted so that participants can have a cup of tea or coffee. During a break, those gathered can use the coffee machine or just do some exercise. When the meeting agenda does not include a lunch break, organizers should ensure that meeting participants are provided with snacks and drinks during the meeting. In this case, one of the employees who is not participating in the meeting must ensure the delivery of food and service to those sitting in the meeting room.

Depending on the job responsibilities of the person assigned to do so, he or she may either help deliver and serve snacks and drinks to the gathering, or inform the meeting organizer that everything is ready to call a break and invite those present to begin their meal. At the end of lunch, each meeting participant must remove his or her tray of food from the conference room. disposable tableware and leftover food and throw everything in the trash container.

Organizeation of working meetings in a restaurant

Often, two people working in the same or different companies decide that it is more convenient for them to discuss work problems in a restaurant, where there are no constant phone calls and no one interrupts their conversation with endless questions. In this case, the one who invites has the responsibility to reserve a table, regardless of whether the inviter will pay for the visit or whether the costs will be divided equally. In this case, you should first make sure that the restaurant where the meeting is scheduled is quiet enough, and nothing will interfere with having a business conversation in a relaxed atmosphere.

Since restaurants tend to be busy during lunch, many executives are increasingly choosing to meet with partners or clients during breakfast. In addition, meetings in a restaurant during lunch break often disrupt the workday routine, and if they are held before or after work, such disruptions are eliminated. Instead of ending the workday with an invitation to a late lunch, some people prefer to meet colleagues in the evening at a restaurant over a cup of tea.

Such negotiations in restaurants allow ordinary employees or responsible employees to complete work at work a little earlier, calmly continue them in a restaurant and return home not as late as after a business conversation at dinner.

Video conferencing

Now that many companies have branches not only in different regions countries, but also around the world, video conferencing can become useful tool for more efficient business management. You can organize a video conference in such a way that each camera has two or three participants, or a more significant number of them, and the camera will be focused only on the face of the speaker at the moment.

The equipment that a company uses should be determined by its capabilities and the purpose of the video conferencing system. There are certain differences between video conferencing and face-to-face meetings, which form the basis for the following: general recommendations. First of all, during a video conference, you should refrain from conversations that are not directly related to the topic of discussion, since they can be broadcast to other participants in your meeting at a distance.

Try to glance at the screen from time to time - this will enhance the impression of direct communication with those who, being in other rooms, are participating in the video conference.

In order for an event to be effective, it is especially important to familiarize all participants with the agenda in advance. If any last-minute changes are made before the start of the video conference, be sure to notify stakeholders immediately, or fax them a new meeting agenda. Before the event begins, each of them, in turn, must send you confirmation that your information has been received.

Before starting a video conference, you should check the image clarity and sound volume. If any problems are noticed, you need to report them to the rest of the meeting participants so that the on-site technicians can adjust the equipment accordingly. Adjust the sound level so that everyone can hear each speaker clearly, and his words are not distorted when feedback is turned on. It is possible that during the passage of the video conference signal, interference will occur at some moments, drowning out the sound and / or image.

Decide in advance what you will do in this case - continue the meeting until the signal is restored, and convey the essence of what was said to those with whom contact was temporarily interrupted by other means, or a break will be announced during the conference until communication is restored. There are no rules about this. Your decision is determined by many factors: timing, the ability of the partners to get back together soon, and the speed with which the interrupted connection can be restored.

Whether it will be possible to see everyone gathered for a video conference at the same time or not depends on the broadcast equipment available in the room, as well as on the number of participants in the meeting. This is especially important when the video camera is permanently mounted. Everyone present should remember to speak clearly and loudly enough, especially when you are not in front of the microphone and/or outside the range of a stationary video camera.

Since the microphones in the studio are arranged in the same way as in a telephone handset, only one person can speak at a time. Meeting participants trying to say something in one studio will not be able to be heard until the speaker in another studio finishes his speech. If you are invited not to the main studio, but to one of the additional studios, sometimes it happens that in order to get the floor, you need to attract attention with gestures.

When the video conference agenda has been exhausted and all the issues outlined on it have been discussed, end the meeting on air in the same way as any other meeting.

3 . ThisBusiness clothes IKEA

Many of us don’t take much pleasure in the old adage that “we meet people by their clothes”; and yet it is true, especially when it comes to the modern business world. Pay attention to people who are quickly promoted. It often happens that if there are two candidates for promotion, the one who takes care of himself gets the position, since he is more consistent with the image of the leader than a person who is careless about his appearance. No matter how unfair this formulation of the question may seem to you, do not forget that the employee in this case represents not so much himself, but the company for which he or she works. Agree that not a single manager of a company wants its image to dim in the eyes of other people because one of the senior employees is sloppily dressed. You have every right to believe that, regardless of your position, you can wear jeans to work, but such a belief is unlikely to speed up your career advancement. They love beautiful and well-groomed people. The second is even more important for your career.

General provisions for business etiquette in clothing

First of all, both men and women must take care of themselves - we are talking about impeccable cleanliness: clean nails, clean hair and clean clothes. In addition, the dress should always be ironed, even things made from natural fabrics that wrinkle easily must be ironed so that they do not look as if you had crumpled them beforehand and stuffed them under your pillow at night.

Perfume, cologne and aftershave lotion are good when their smell does not overwhelm those around you. If your colleagues are forced to open the office windows so that after you leave, the smell of your eau de toilette weathered as quickly as possible, it makes a truly terrible impression.

About other personal hygiene products - such as toothpaste, mouthwash and deodorants - suffice it to say that when working in a team it is simply impossible to do without them.

When one ofhis colleagues don't take care of themselves

Should you tell your co-worker that his breath smells bad, his body is noticeably sweating, there is a lot of dandruff in his hair, etc. The answer to this question is determined primarily by what kind of relationship you have with this employee. It's never easy to make these kinds of comments, but if a person really has no idea that others might find it unpleasant to communicate with him, then, despite some initial awkwardness, he will later be grateful for your help.

You can say: “Mikhail, you probably don’t notice this yourself, but when talking with you you feel bad smell. I thought it would be better for me to tell you about this than to wait for someone else to pay attention to this,” or: “Natasha, it seems to me that you have the same problem with sweating as I do. I just didn’t know what to do until I bought one wonderful deodorant. It's over now. I think if you use this deodorant, you’ll be fine too.” Even if you have never sweated in your life, by expressing your opinion about a very delicate problem in this form, you, without offending Ann’s feelings, will help her make sure that all the employees who are in the same office with her do not experience unpleasant sensations from her sweating .

An employee's boss, who would do well to pay more attention to personal hygiene issues, especially if the latter is being considered for promotion, could do the same to help a subordinate. “Timofey, you are doing a great job, and I am going to recommend you for the position of vice president of the company, but you simply must do something about your sweating (bad breath, dandruff, manners at the table, clothes, etc.) before I bring your appointment to the board of directors for discussion.”

Regardless of whether it is a close friend or just a casual acquaintance, we should all, of course, help the man whose trousers are unzipped, or the woman whose blouse is unbuttoned, the one who has spinach stuck in his teeth, leftover borscht from the dining room or the back of the skirt has an ugly stain, or the label sewn on the inside of the collar of the sweater sticks out unattractively. Not a single employee will come to work deliberately soiling his mouth with leftover food or unzipping his fly, and if everyone else “politely” remains silent, his embarrassment when he is annoyed to discover his mistake will be significantly stronger than in the case when someone quietly will take him aside and advise him to correct the situation.

You can just come up and quietly say: “Sergey, I’m sorry, but your zipper is unfastened,” or: “Katya, take my mirror - it seems like you have something stuck in your teeth.” Of course, it’s unpleasant to hear this from a colleague, but on the other hand, what would you prefer - to find out from someone that your suit is a mess, or to walk around the office all day with your fly unzipped without even realizing it? Others share the same opinion.

Appearance of a woman

How you should look depends largely on the nature of the institution in which you serve. An image that is quite acceptable for an employee of a fashion house may be completely inappropriate in a brokerage office. The term “inappropriate” has several meanings in this case. For women, this means wearing ostentatiously elegant dresses, overly voluminous hairstyles, excessive use of cosmetics and jewelry, being careless in clothing, wearing things with loud, bright colors and provocative designs.

Even if after work you are used to looking elegant and sexy, the latter is unnecessary at work. Your way of dressing reflects not only your own opinion about yourself, but also the attitude you expect from the people around you. If you want to show your co-workers, bosses, customers and clients that you consider yourself a high-class businessman, you should not wear too short skirts or low-cut blouses to work.

When going to conferences and business meetings held in resort hotels and clubs, women need to take with them toiletries suitable for different situations, as well as sportswear for playing tennis or golf, swimwear, etc. At meetings of this kind, dress can be treated more freely than in everyday work in a serious institution. Therefore, during the trip, a strict business suit can be replaced with more comfortable things. However, this does not mean that you can appear everywhere in jeans and short-sleeved shirts.

At such meetings, suits that correspond to your professional status are appropriate - trousers made of fleecy fabric with jackets, skirts with blouses, knitted items, etc., that is, outfits that occupy an intermediate place between a strict business suit and sportswear. At conferences held in cities, people tend to dress more formally, following a business style. Before such a trip, a woman should find out what events should be held there - at some conferences evening receptions of an official nature are often planned, at other meetings - nature trips, picnics and other similar entertainment.

Man's appearance

When choosing clothes for yourself, a man should remember that individual details should be in harmony with each other. It is necessary to ensure that the fabric of the suit is not full of stripes of different widths; the shirts and ties did not look worn; the socks should be of such a length that a bare leg does not peek out from under the trouser leg, and the color of the socks should be matched to the tone of the suit; Shirt collars should be in accordance with modern fashion, as should the lapels of a jacket, as well as the width and cut of trousers.

Flashy people make a bad impression on others jewelry, chest hair visible through an unbuttoned or too thin shirt, overly slicked, perfumed or, conversely, greasy hair on the head. Mustaches or beards, if any, should always be neatly trimmed. It is better to wear shoes made of soft, matte rather than patent leather; In addition, you should not appear at the service in cowboy boots or rough boots that do not correspond to the style of the official suit.

Of course, people who work in organizations with a strict dress code should be most concerned about this topic, and those who find themselves in creative professions can even wear shorts if it helps their career or promotes self-expression.

Traveling to conferences and business meetings, as a rule, does not cause men to think about their choice of clothing. If events are held in cities, as a rule, their participants are dressed in the same way as at everyday work, and if in rural or resort areas, you can take shirts, jackets and sports trousers with you. If a reception is expected during the meeting, you need to take a dark suit or a weekend jacket with you. In any case, before packing your things, it is better to find out the program of the planned meeting in advance.

4 . UVseducing or leaving a slaveoty

When you fire

An employer forced to fire an employee is often more upset than the unlucky employee. Kicking a person out of work is not an easy matter, and many managers often spend hours pacing their office before making such a responsible decision. Will the employer be accused of injustice? Will the rest of the staff support him? Will he then have to get bogged down in the routine of the trial? Yes, firing an employee is not an easy task.

As constructive as own dismissal, you need to approach the dismissal of your employees.

Be specific. If your company has decided to close one of its divisions and cut its entire staff, say so. If the merger of two companies results in an excess number of employees, tell us about the criteria you used to determine who should be fired and who should be retained: age parameters, special qualities, high adaptability, etc. Sometimes it is easier for a person to find out that he was fired not through his own fault, but due to circumstances that he could not influence.

If you have to fire one of your employees, then the situation is more complicated. There are many reasons that can make you take this step: ineffectiveness of his work, cheating, bothering other employees, inability to communicate with people, refusal to obey orders from management, lack of initiative, lack of problem solving ability, laziness, lack of dedication. , inability to finish what you start, etc. In general, the list of indicated reasons can be continued indefinitely. While any of these could be grounds for termination, you shouldn't mention them to the person you're about to fire—they're all too vague.

Instead, identify specific manifestations of one or more of the identified deficiencies, saying, for example:

- “The invoices you submitted for entertainment expenses turned out to be fake,” or:

- “You continue to take a two-hour lunch break every day,” or:

- “You refused to accompany sales representatives when they were supposed to go to a meeting with clients.”

It is difficult to object to specific arguments - facts are stubborn things. Prepare for the dismissal of an employee in advance, so that by the time he is fired,

In this knowledge, you could provide documents explaining the reasons for his dismissal, and remind him that he had been repeatedly warned in the past. A justified dismissal case is based on excerpts from the employee’s file over a sufficiently long period of time, and all warnings issued should be stored there, as well as recommendations for reviewing his behavior. Copies of such documents must be filed in the employee’s personal file. They should be used in decisive conversations.

If you are convinced that an employee needs to be fired, take action without delay. Do not allow the fired person to remain at the company any longer, offer him or her severance pay and ask him to leave the service as soon as possible.

What is it?

Etiquette in Russia began to be more strictly regulated and implemented everywhere under Peter I. At the beginning of the 18th century, our country began to adopt rules of conduct from the West. For a long time there was a search for a compromise and the introduction of rules suitable for the mentality of our fellow citizens. Over time, etiquette began to be divided into secular, military, religious and official.

Office etiquette is the rules of behavior in a team, which are expressed in fulfilling certain requirements of professional communication in a particular organization. This is the most frequently encountered definition or concept of business etiquette.

Species

There are several types of business etiquette.

Rules of conduct with clients must be carefully followed. You should not closely examine your interlocutor or continuously look into his eyes - this can confuse the person. You should not talk on the phone during negotiations or an important meeting. Shoes and general appearance should be neat and inviting.
In the century information technology It is important to follow the rules of electronic communication. This could be communicating via email, using various electronic services, or communicating through various applications on the phone. It is important to fill out all fields in the email. It is especially important to fill out the “Subject” field correctly. You must always sign your letters. You need to address people politely and do not forget the words of greeting. When writing email The use of emoticons is allowed.

When writing an email, you can use emoticons.

Office phone etiquette represents another important aspect of the rules of conduct at work. During the conversation, it is important to monitor your tone and intonation in your voice. It is important to greet the interlocutor and do not forget to introduce yourself. You must indicate not only your name and position, but also the company on whose behalf the call is being made. Before starting a conversation, it is worth finding out whether the interlocutor is currently ready for dialogue. It’s better to get straight to the point and voice the topic of the conversation. It is unacceptable to eat or drink while talking. The use of speakerphone is allowed only with the permission of the interlocutor. When ending a conversation, you must say goodbye.
Manager's work etiquette is equally important for both men and women. Competent management is impossible without determining the type of management, the mood of the team and your attitude towards subordinates. We need to try to have a conflict-free space in the office.
Visit to senior management or significant guests is carried out according to a special protocol. This protocol behavior is clearly regulated. It outlines all acceptable ethical standards, times and appointments with guests.

What does it include?

The rules of behavior in a team should be the same for everyone. Every employee should respect his boss and not be hostile towards him. The employee must contribute to a positive atmosphere in the team. In the process of relationships between colleagues, controversial situations may arise - you should avoid them or try to smooth out rough edges.

Every team has its own rules. They can be recorded in the corporate code, or they can be of an unspoken nature. Some institutions do not allow you to take documents home or use portable storage devices. Unspoken rules may include mandatory attendance. corporate events and symbolic gifts to colleagues for the holidays. It is important to watch your speech and not discuss others. It is worth carefully choosing topics for conversation and not talking too much about yourself - this is already an aesthetic side in the upbringing and behavior of each individual person.

The rules for the relationship between a manager and a subordinate are strictly regulated. You cannot communicate with the manager and all higher-ranking persons in an overly familiar manner or on a first-name basis.

In a new team, you need to learn about the basic rules of behavior - there may be peculiarities in the relationship between employees and the manager. You need to be tactful when dealing with colleagues. It is important to know about the company's dress code. If you need to leave the workplace, it is worth finding out how this is formalized: is it enough to talk verbally with the manager or is it necessary to write a written statement.

Office clothing plays an important role in business etiquette. When choosing clothes for work, you need to follow several rules:

you should not wear things made from homemade knitwear;
women must wear tights or stockings even on hot summer days;
girls need to watch the length of their skirts and the color of their clothes;
It is permissible to wear dresses in the office only in the strictest styles.

It is necessary to have replacement shoes in the office. Hands must always be covered. You need to change clothes daily. If a man or woman wears a suit, then changing the shirt daily is important.

Women should avoid wearing too much jewelry. Preference should be given to one thing, but made of precious metals. You cannot wear jewelry over knitted or woolen items. Religious symbols must not be worn for show. And one of the most important points is perfume. Its complete absence during the daytime is desirable, especially if there are several people in the office: the smell of eau de toilette can be unpleasant to others, and in some even cause attacks of an allergic reaction.

Strict adherence to the dress code is carried out mainly in large companies. In some institutions, the ban exists only on jeans. There are institutions where there is no dress code as such. But this does not mean that you should not follow basic rules in choosing your clothes.

The employee’s functions are clearly defined in job description each individual employee. It specifies the working hours, rights and responsibilities of personnel. Organization of work in the workplace is important.

Important aspects

When entering the office, you need to say hello first. This applies to communication with higher-ranking people. Each employee must know the basics of working time planning and be able to distribute their working time and tasks competently. It is important to follow the dress code rules. The workplace is the personification of the employee of the enterprise, who himself will tell everything about his owner, so it must always be kept clean and tidy.

It is important to comply with all document requirements: correctly fill out the official form of the organization, adhere to the corporate font and spacing. An employee’s structured and competent speech is the basis for his further career growth. If you have the ability to speak beautifully, in the future it will not be difficult to transfer your thoughts onto paper in the form of business letters.

It is important to be able to accept other people's opinions. Work information should not be discussed outside the office. This can also be facilitated by a special order from management on non-disclosure of information.

In the workplace you need to work, and not indulge in idleness. A person who works well and brings income to his institution grows up the career ladder very quickly.

A person's ability to hear other people is a great success. In business this is a very important quality. In short, this skill helps you make a profitable offer at the right time and save a lot of money.

When working with a delegation of partners from another country, it is worth remembering the etiquette of that nationality. It is important to learn the art of negotiation. First you need to attract the attention of your interlocutor, and then bring it to a specific result.

Comments to a subordinate should be made in private. But public comments should be left at that moment if the employee did not understand the first time. The subordinate is obliged to follow the orders of his immediate superior, but has the right to express his point of view.

Personal relationships between employees, romances and hatred greatly interfere with the work process - it is necessary to try to maintain a harmonious atmosphere in the team. It is important to pay great attention to your gestures and words. It is worth noting that a handshake is the only acceptable tactile contact.

It is important to learn to control your gestures and facial expressions, because they will say more about you than any words.

Sometimes situations happen in which we do not know at all how to behave at work and in the office. We want to look like a well-mannered person in the eyes of others, but instead we make ridiculous mistakes. And to do this you just need to know the rules of office etiquette.

Office etiquette - behavior in the office and at work

We are working more and more. Our place of work has already become our second home, and our colleagues are almost like family. And this is not surprising; this course of things is supported by our superiors. After all, this ties us to the company where we work. But at the same time Don't forget the rules of office etiquette.

Don't be fooled by the appearance of comfort. A job is a job, and knowing job etiquette is just as important as your qualifications. Therefore, it is worth knowing how not to get lost in the often unwritten office rules of good manners.

Work etiquette: what is appropriate and what is inappropriate in the workplace

Just as in school the appearance of a diary speaks about the student, so now your workplace can tell a lot about you. And no matter how much everyone around you insists that you are free to feel at home, you should not go to extremes.

You can put a photo of your family or your favorite cat on your table. But your favorite actor with a naked torso as a background on the office computer monitor is already too much. Also, do not hang decorations on the lamp or place your favorite talisman on the table. What would you think of a person whose workspace looked like a desk in a teenage girl's room? And one more thing: do not forget about order.

Office etiquette and appearance

Your appearance also shows your professionalism. Each company or institution has its own rules. What is customary to wear in a private office is often not appropriate for a teacher to wear at school.

There are, however, a few basic rules of good manners. Do not wear miniskirts, tight dresses or low-cut items to work, and do not expose your navel.

All clothing must be clean and ironed, and its owner - to look neat and smell nice. Of course, extremes should be avoided here too. A heavy evening perfume in a small, enclosed space can make your colleagues feel nauseous.

Office etiquette: birthdays and other holidays

Not every company has a tradition of throwing noisy parties. If you notice that no one at your work does this, then you shouldn’t stand out with your “three-course menu” for your birthday. If you wish, you can simply treat your employees to chocolate or homemade cookies.

On big holidays, the most correct solution would be to chip in for a common table. Agree on a small amount that everyone will put into a common piggy bank, and appoint a person who will handle the purchases. If you don't have cash on you at this point, ask a colleague to pay for you. However, do not delay in repaying the debt.

If, on the contrary, you paid for someone who is in no hurry to return the money, you can subtly hint to him about this, for example, remembering a past celebration. Office etiquette does not allow you to borrow money from your colleagues.

Office etiquette: greet the boss

As you know, the most important person in any company is the boss. Even if your company practices democratic communication and everyone calls each other “you,” address your boss with respect.

If you have always been on friendly terms with him, but during a business trip he offered to drink for brotherhood, do not tell this in the office. Continue to contact your boss formally unless he or she suggests otherwise.

And don’t be familiar, don’t pretend that you are his best friend. Even if you communicate outside the office, and your children go to kindergarten together, at work he is your boss.

It is you who should be the first to say “Good afternoon” to him, despite the fact that you are a woman.

In the art of official etiquette, simple rules reign. Whenever you are in doubt about how to behave, follow your intuition. And ask yourself what behavior you would expect from employees if you were a manager.

In modern society, office etiquette plays an increasingly important role. Knowledge certain rules- good business card. Sometimes, however, ironic comments are heard on the topic of exaggerated politeness, but it is better to overdo it with politeness than to make a blunder.

Office etiquette training

It is important to know who should be the first to extend a hand to shake or be the first to introduce themselves, whether or not to knock on the boss's private office, and how to dress appropriately for a meeting. corporate party. Therefore, I recommend turning to various manuals on the topic or going to training. This will increase your professional level, help you make new contacts more easily and improve your position in the team.

Office Etiquette: Never Do This in the Office